Communication – Log. responsabilities

1. Communication – Log. responsabilities • Equipment • Purchase, maintenance, life expectancy, renewal, support, link H.Q • Usage • allocation, usage (equipment, communication), briefing, training, monitoring • Procedures • Monitoring, logistic, security • Cost • Adequation means/needs, control, reminders • Policies • Fleet renewal, communication plan, projections

2. Sat phones – Maintenance and support • ACF Paris available: We’re always available for support, if you want… • Support process: Check that the standard procedures are respected. Communicate to ACF Paris :the serial and the phone numbers, the problem with which does not work and which does, and since when it happens. • Repairing process: Always contact ACF Paris before sending an equipment. Use the “Repair card” well filled from the equipment management document.

3. BGAN – Practical case

4. BGAN Practical case 1/3 • Point the antenna • To S-SE direction and accept pointing The BGAN goes to “searching”, “registering” and “ready” steps. • To establish phone call • When the BGAN is “Ready”, to another BGAN. • Establish data exchange • Parameter the test@missions-acf.org mail box and prepare a mail • Connect the BGAN to the computer and launch the local interface on Internet explorer (192.168.0.1) • “Start BGAN connection”, wait for 10 sec and update the page until you get a “current connection” • Launch email exchange • “Close BGAN connection”

5. BGAN Practical case 2/3 • Check the consumption • On the local interface, write down the estimation of phone and data consumption • Admin unlocking of the BGAN • By default, almost no modification on the BGAN is allowed. In case of need, or to reset the voice counter, it is possible to unlock the admin settings. • In the “administration” part, enter “admin” and “1234” as password. It is possible to modify this password and to reset it with the complicated “admin password reset code”

6. BGAN Practical case 3/3 • Update the firmware • The latest version is 3.00 • In “Properties”, “software information” or directly “Upload” , click on “Upload” and browse to the place where it is stored. • Edit a diagnostic report • When you want to generate a diagnostic report, from the Help desk window click “Generate report”. When the report is generated, you can save it to a txt file, winzipp it and enclose it when reporting an error.

7. Thuraya – Practical case

8. Thuraya Practical case 1/2 - Pointing and registering to the network • Establish phone call • Check consumption • Check and update firmware • Pointing and registering to the network • To have 5/8 of the sky visible for GPS position. Automatic position or do “Navigation”, “Current position”. • Automatic registering or “Network”, “Sat registration”. • Establish phone call • Always call an international phone number. The phone number of the Thuraya is linked to the SIM Card.

9. Thuraya Practical case 2/2 - Pointing and registering to the network • Establish phone call • Check consumption • Check and update firmware • Check consumption • In the “Call log” menu. • Check and update the firmware • To check the firmware, go to “Security”, “S/W version”. The latest software release is the 6.7 Follow the doc ThurayaXTUpgradeManualv1-1.pdf to update the Thuraya. The update of the firmware must be done before trying to solve any problem occurring on the Thuraya.