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As a CIO, effective communication is crucial for success. This comprehensive guide covers verbal, non-verbal, and written communication strategies, presentation skills, do’s and don’ts, and the importance of clear messaging. Learn how to build rapport, gain commitment, and achieve goals through confident, engaging communication. Understand the significance of non-verbal cues, tone of voice, and body language in conveying messages. Enhance your presentation skills, practice active listening, and adapt to cultural differences for successful interactions. Discover the power of written communication, presentation techniques, and the impact of non-verbal communication on creating positive impressions. Elevate your leadership potential by mastering the art of communication with this valuable resource.
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Communication is Key Strategic Services for Today’s CIO!
Agenda Importance of Effective Communication Verbal Communication Non-verbal Communication Written Communication Presentation Skills Do’s & Don’ts Discussion
Huh? Vacation Specialist Travel Agent Persistency Specialist Bill Collector
Huh? Volume related production schedule adjustment Plant closure/layoff of 8,000 workers Uncontained blade liberation Propeller blade fell off
Huh? Pre-dismantled, previously owned parts Junk Cars Ground-mounted confirmatory route markers Road Signs
From a Real Job Description …responsible for discovery, research, design, proof of concept, and fielding of a revolutionary globally networked intelligence enterprise capability. Principal level of effort will focus on developing, testing, evaluating and fielding an intelligence enterprise based on a service-connected data collection architecture and intelligence sharing capability that will constantly evolve in order to be agile, collaborative and strategically interoperable.
Why is effective communication important for leaders? Without effective communication, you will FAIL to Gain commitment Achieve goals Establish rapport with others No matter how good your intentions
Two part process Passing on information Ensuring understanding
Effective Communication Be Confident
Effective Communication Be Confident Find Common Language
Effective Communication Be Confident Find Common Language Learn the language of business Share the language of technology Avoid geek speak Try it out on the non-techie
Effective Communication Be Confident Find Common Language Show Interest
Effective Communication Be Confident Find Common Language Show Interest Be Interesting
Effective Communication Be Confident Find Common Language Show Interest Be Interesting Listen Hard
Effective Communication Be Confident Find Common Language Show Interest Be Interesting Listen Hard Pay attention to what is being said, not what you’re going to say next Allow others to finish before you begin speaking Converse, don’t compete Repeat back what you think you heard & give speaker the chance to clarify/correct
Effective Communication Be Confident Find Common Language Show Interest Be Interesting Listen Hard Practice Makes Perfect
Effective Communication Be Confident Find Common Language Show Interest Be Interesting Listen Hard Practice Makes Perfect Consider Cultural Differences
Repetition Works What emergency personnel know It takes three time Your English teacher advised you to Outline what you’re going to cover Cover it Review what you covered
Verbal Communication Words 7% effective Tone of voice is 38% effective Non-verbal clues are 55% effective
Verbal Communication Body language Appearance (dress, manner, posture) Energy Setting Rhythm and pacing Message
The 5 Minute Message List key points Identify the “Take Home Message” Start with the end Elaborate if asked Anticipate the questions but don’t try to answer them all in your presentation
Non-verbal Communication Eye contact Facial expressions Gestures Posture & body orientation Proximity Paralinguistics (tone, pitch, rhythm, timbre, loudness and inflection)
Non-verbal Abuse Keeping your hands behind your back Pointing Prolonged or absence of eye contact Assuming a different posture than group Fidgeting Watching the clock, exit Checking phone/texting/reading email Rigid or slouching posture
Non-verbal Success Eye contact Smile Relaxed, good posture Visible hands with palms up Lean forward, mimic posture of others Take notes, etc.
Non-verbal Miscues Standing closer than 12 inches Grooming – fixing hair, picking lint Stroking your arm/leg Licking your lips Touching the other person on arm, etc. Suggestive dress
Written Communication Professionals spend up to 85% of their time writing Improve it Outline, draft, proof read, edit, revise Increase your vocabulary Read, read, read Practice Find a workplace “English teacher”
Presentation Skills Greatest fear even before death! Improve them Get to know your subject Prepare and practice Seek feedback and coaching Illustrate your point with words/tell a story Assume your audience can read Keep presentations crisp and clean Have a backup plan
Do’s Get organized/make notes Know your audience’s preferred communication style Visualize success Over-communicate Check understanding
Don’ts Manage by “need to know” Use lots acronyms/terms of art Overwhelm others with too much information Use “tune out” words/phrases
The ability to express an idea is as important as the idea itself.- Bernard Baruch
Resources http://www.itstime.com/aug97.htm http://findarticles.com/p/articles/mi_m3495/is_1_50/ai_n8700759 http://honolulu.hawaii.edu/intranet/committees/FacDevCom/guidebk/teachtip/commun-1.htm http://www.lifescript.com/channels/well_being/Meditations_Motivations/how_to_use_nonverbal_communication_to_impress_others.asp?page=4 http://www.job-resources.com/0103tip.htm
Liza Lowery Masseyliza@ciocollaborative.comwww.ciocollaborative.com702-743-4634 Strategic Services for Today’s CIO!
