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Non-verbal Communication

Non-verbal Communication. Unit: Communication. Non-verbal Communication. Seeing and receiving wordless messages Expresses more of a meaning than verbal communication Understanding the message 7% by spoken word 38% by the tone of voice 55% by body language. Non-Verbal Communication.

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Non-verbal Communication

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  1. Non-verbal Communication Unit: Communication

  2. Non-verbal Communication • Seeing and receiving wordless messages • Expresses more of a meaning than verbal communication • Understanding the message • 7% by spoken word • 38% by the tone of voice • 55% by body language

  3. Non-Verbal Communication http://www.youtube.com/watch?feature=player_detailpage&v=5X7fKZTmZa4

  4. Types of Non-verbal Communication • Gestures • Body language and posture • Facial expressions • Eye contact • Object communication such as clothing and hairstyles • Healthy people usually pay more attention to dress • People who are feeling ill show much less interest • Health care workers – neat and clean uniform • Touch

  5. Verbal Communication Unit: Communication

  6. Uses of Verbal Communication • Interactions with patients, families, and co-workers • Giving reports to other health care professionals • Documenting patient care

  7. Elements of Effective Communication:The message must be clear • Use terms that the receiver can understand • Use language appropriate to their level • Deliver the message in a clear and concise manner • The receiver must be able to hear and receive the message • The receiver must be able to understand the message • Interruptions or distractions must be avoided

  8. Elements of Effective Communication:Conversation Skills • Control the tone of your voice • Be knowledgeable about the topic of conversation • Be flexible • Be clear and concise • Avoid words that might have different interpretations • Be truthful • Keep an open mind • Take advantage of available opportunities

  9. Elements of Effective Communication:Therapeutic Communication Skills • Listening • Silence • Offering Self: Can I help in some way? • Reflection: repeating what the patient has said • Encouraging elaboration: Tell me how that felt. • General leading statements: Go on. I see. • Giving information: The rest results take about 24hrs. • Open ended questions: Tell me about your day

  10. Elements of Effective Communication:Non-Therapeutic Communication Skills • Don’t use clichés • Don’t use questions beginning with why or how • Don’t give advice • Don’t keep changing the subject • Don’t use judgmental comments

  11. Elements of Effective Communication:Gender Bias • Words used often reflect a gender bias role • Gender roles have changed in the past ten years • To eliminate bias, avoid referring to doctors as male and nurses as female – address the person by name of title

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