Malcolm Baldrige National Quality Award

1. Baldrige National Quality Program Malcolm BaldrigeNational Quality Award Self-Assessment

2. Is Your Organization Ready? It is never too early to begin using the Baldrige Criteria for Performance Excellence.

3. Presentation Overview • What is a Baldrige self-assessment? • Why self-assess? • What are some tools and approaches for self-assessment? • What resources are available?

4. Getting Started Self-Assessment . . . What is it? • The first step toward organizational improvement and achieving performance excellence • A “results-oriented” review • Adaptable to the needs of each organization

5. Why Self-Assess? • Customers/competitors drive need to change • Keep pace with changes in industry • Maintain a leadership position • Enhance organizational learning • Align actions with organization’s values • Keep the organization healthy • Improve performance

6. Benefits of Self-Assessment • Identify successes and opportunities for improvement • Jump-start a change initiative • Energize improvement initiatives • Energize employees • Focus your organization on common goals • Assess performance against the competition • Align your resources with your strategic objectives

7. Four Tools and Approaches • Are We Making Progress? and Are We Making Progress as Leaders? • e-Baldrige • Completing the Organizational Profile • Conducting a Full Self-Assessment

8. Are We Making Progress Questionnaires Are We Making Progress? Are We Making Progress as Leaders? • One Questionnaire for Employees, one for the Leadership Team • Seven Category Framework • 40 Statements, Five-Point Scale

9. Benefits of Are We Making Progress? • Determine effectiveness of your communication of strategies, goals, and messages • Focus improvement and communication • Measure trust • Customizable • Compare results

10. e-Baldrige • Online self-assessment tool • Based on the Organizational Profile

11. What is the Organizational Profile? • Preface to the Criteria • A series of questions to help you identify • The key influences on your organization • The key challenges your organization faces

12. How to Use e-Baldrige • Examine each question in the Organizational Profile and determine if the question is • Easy to Answer • Could Answer • Difficult to Answer • Compare your answers to others

14. Benefits of e-Baldrige • Determine readiness for a more thorough self-assessment • Reveal gaps and opportunities for improvement • Compare your organization to others • Assist with developing an action plan for improvement or preparing for a more complete self-assessment

15. Prepare the Organizational Profile Organizational Profile • Purpose: – Describe what is relevant and important – Ensure common understanding – Guide selection of information/data – Identify gaps/lack of deployment

16. Prepare the Organizational Profile • Organizational Description • Organizational Environment • Organizational Relationships • Organizational Challenges • Competitive Environment • Strategic Challenges • Performance Improvement System

17. Conduct a Full Self-Assessment: Six Basic Steps 1. Identify the boundaries/scope of the assessment. 2. Select seven champions, one for each Criteria Category. 3. Select Category teams and collect data and information to answer Criteria questions.

18. Conduct a Full Self-Assessment: Six Basic Steps 4. Share answers to Criteria questions among Category teams. 5. Create and communicate an action plan for improvement. 6. Evaluate the self-assessment process for future improvements.

19. Self-Assessment Resources • 2005 Criteria for Performance Excellence booklet • State and local Baldrige-based programs • Baldrige Examiners • Baldrige Award recipients • Conferences

20. Additional Resources • Are We Making Progress? • Are We Making Progress as Leaders? • e-Baldrige • Getting Started brochure • Customer Service: (301)975-2036 nqp@nist.gov • Web site: www.baldrige.nist.gov