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Performance

Performance. Janice Frater, Worksystems, Inc. Kurt Tackman, CCWD. What We’ll Cover. WIA Federal Performance Measures Specifically for WIA Adult and WIA Dislocated Worker programs Review the measure definition Discuss how I-Trac data reporting impacts performance Management Tips

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Performance

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  1. Performance Janice Frater, Worksystems, Inc. Kurt Tackman, CCWD

  2. What We’ll Cover • WIA Federal Performance Measures • Specifically for WIA Adult and WIA Dislocated Worker programs • Review the measure definition • Discuss how I-Trac data reporting impacts performance • Management Tips • WorkSource Oregon Integrated Service Performance Measures • What are they and how will they be calculated • When will they be finalized • Next steps

  3. WIA Performance Janice Frater

  4. WIA Performance • Federal performance measures do not apply until a participant has received their first WIA Staff Assisted Service – the Welcome Debrief • Participants that do not agree to the SSN Disclosure are not included in Federal performance measures • Exit is defined as the common exit date used by all programs

  5. WIA Performance • Entered Employment – Performance Goal 58% • Who: Of participants not employed at the date of participation … What: The number who are employed in the first quarter after the exit quarter • Measured using UI wage data • Measured using WIA Supplemental reporting data • Employment Retention – Performance Goal 84% • Who: Of those participants who are employed in the first quarter after the exit quarter ... What: The number of participants who are employed in both the second and third quarters after the exit quarter • Measured using UI wage data • Measured using WIA Supplemental reporting data • Average Earnings - Performance Goal $14,200 • Who: Of those participants who are employed in the first, second and third quarters after the exit quarter … What: Total earnings in the second quarter plus total earnings in the third quarter after the exit quarter • Measured using UI wage data • Won’t find in I-Trac reports as it is aggregate and not tracked at the participant level

  6. WIA Performance • The I-Trac Data that informs WIA performance: • Employment Status at participation (imported from WOMIS) • Common Exit Date (calculated and reported to WOMIS ) • Employment Data with Employment Confirmations • Supplemental Data • UI Wage Match Employment Confirmations • Imported from CCWD and reflected in customer record on Outcomes Tab

  7. WIA Performance • Supplemental Employment Data • Employment Confirmations will be reported as Supplemental Data and can impact WIA Performance

  8. WIA Performance • I-Trac Reports • DOL Common Measures • Shows WIA Performance based on DOL definitions and most current data

  9. WIA Performance • I-Trac Reports • DOL Common Measures Detail

  10. WIA Performance

  11. WSO Integrated Service Measures Kurt Tackman

  12. WSO Integrated Service Measures Why do we need more measures? • Integrated Service Delivery (ISD) • How do we tell our story? • What do we think success looks like? • How will we know if it’s working? Integrating our service delivery created new opportunities to measure and track a customer’s progress across programs… and it continues to offer opportunities and challenges in tracking outcomes…

  13. WSO Integrated Service Measures What are they? • Federal Performance and Accountability Measures - plus - • Measures that track – or align with – the goals and benefits of Integrated Service Delivery (ISD) - featuring – • Measures for both Job Seekers and Businesses

  14. WSO Integrated Service Measures • Federal Performance and Accountability Measures ‘nuff said

  15. WSO Integrated Service Measures Integrated Service Delivery Performance Measures were developed to align with Oregon’s “picture” of how ISD benefits all customers in the workforce system.

  16. WSO Integrated Service Measures

  17. WSO Integrated Service Measures • Welcome (1 measure) • Job Getting (1 measure) • Talent Development (2 measures) • Skill Development • Training Completion • Employment (1 measure) • Business and Employer Services (2 measures) • Responsiveness • Employer Services

  18. WSO Integrated Service Measures • Welcome • What:Percent of customers completing the “Welcome Conversation” as compared to complete WOMIS registrations during the same month. • Notes: • Includes completed registrations for both new and returning (exited) customers.

  19. WSO Integrated Service Measures • Job Getting Services • What:Percent of customers who received a Job Getting service as compared to “Welcome Conversations” during the same month. • Notes: • Only includes current WIA services – W-P services are being categorized • Two aggregate numbers – Numerator is not a subset of the denominator.

  20. WSO Integrated Service Measures • Skill Development Services • What:Percent of customers who received a Skill Development or Training service as compared to “Pivot Point” conversations during the same month. • Notes: • Only includes current WIA services – W-P services are being categorized • The “at least one skill development or training service” excludes WIA service/ activity code 150155. • Numerator is not a subset of the denominator

  21. WSO Integrated Service Measures • Training Completion • What:Of the customers who received a training service, the percent who completed the training successfully. • Notes: • Currently includes only “300-level” WIA services • Clients who auto-exit usually have no training completion code. • Roughly half of all trainings since 7/1/2012 have no completion code. • Trade Act training services are tracked quarterly (currently at 93% successful completion)

  22. WSO Integrated Service Measures • Employment • What: Number of Staff Referred Entered Employment each quarter.

  23. WSO Integrated Service Measures • Responsiveness • What:Percent of job listings with at least one staff referral within seven days.

  24. WSO Integrated Service Measures • Employer Services • What:Percent of employers listing jobs in iMatchSkills each quarter that fall within one of the identified industry sectors in the Oregon’s Workforce Investment Board’s (OWIB) Strategic Plan.* • Notes: • More work will need to be done to report on this measure, as defined. • Employers are listed by NAICS codes, which do not directly correlate to the “targeted sectors” in the State Plan. • Future efforts may be aligned with the “Sectors” workgroup's work.

  25. WSO Integrated Service Measures • When will they be finalized? • The measures are finalized, however... • Service classification efforts are ongoing. • Until data sources and service classifications can be finalized, all results will be presented with caveats (e.g. “WIA data only”). • If it turns out that it is impossible to track and report a measure as written, the ILT may revise the wording. • Next Steps… • Historical data will be used to review trends create a baseline. • Baseline data will be used to set goals/targets. • Ideally, a “canned report” will be available – adraft dashboard has been developed, using existing data.

  26. WSO Integrated Service Measures Draft

  27. WSO Integrated Service Measures Questions?

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