1 / 14

SGA Senate Meeting January 31, 2012

SGA Senate Meeting January 31, 2012. IT Clients: the Survey. Questions concerned technology in general, not just the services provided by the Division of IT 525 Responses. IT Clients : What they consider most important services. Key Satisfaction and Dissatisfaction Areas.

edena
Download Presentation

SGA Senate Meeting January 31, 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SGA Senate MeetingJanuary 31, 2012

  2. IT Clients: the Survey • Questions concerned technology in general, not just the services provided by the Division of IT • 525 Responses

  3. IT Clients: What they consider most important services

  4. Key Satisfaction and Dissatisfaction Areas

  5. How satisfied are clients with how well IT…

  6. Timeliness of service

  7. Provision of Services

  8. Informing the Campus

  9. Wireless Coverage

  10. Open Comments Analysis:Major Issues

  11. Open Comments Analysis: the Positive

  12. Major Areas: Faculty Dissatisfaction

  13. Key Takeaways • The most significant issue is wireless coverage. • Client facing services are working well, especially the Help Desk. • The Technology Commons and the CFC are working well. • The campus needs a second internet connection. • IT has some communications work to do: • Students want more communication from IT • There are misperceptions we need to correct especially with faculty. • There is much we do that clients are not aware of. • Downward communication in the organization is not working.

  14. Top Three Budget Items by Group

More Related