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3.03 Understand support services PP1

Understand the key elements of creating a therapeutic healthcare environment that supports the physical, psycho-social, and spiritual needs of patients, families, and staff, and enhances clinical outcomes.

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3.03 Understand support services PP1

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  1. 3.03 Understand support services PP1

  2. SupportServices • Create a therapeutic environment to provide pt care • Develop and implement –Examples • Healthcare administration • Quality control • Compliance regulations 3.03 Understand support services

  3. SupportServices • Maintain a clean and safe environment • Manage resources • Maintain an aesthetic environment 3.03 Understand support services

  4. therapeutic environment A healthcare environment is therapeutic when it: • Supports clinical excellence in tx of the physical body • Supports psycho-social and spiritual needs of pt, family, and staff • Produces measurable positive effects on • pts’ clinical outcomes • staff effectiveness 3.03 Understand support services

  5. Agency Operations • Develop and implement measures to: • Provide for healthcare administration • Measure and improve quality • Monitor compliance 3.03 Understand support services

  6. Healthcare Administration • Develop plan to achieve agency goals and objectives • Develop policies and procedures • Coordinate activities between depts., outside agencies and contractors • Provide new services as needed • Provide a program for employee recognition 3.03 Understand support services

  7. Measure and Improve Quality • Monitor customer satisfaction • Provide standardized support to depts. • Determine cost effectiveness of alternative methods • Assure quality management Customer Satisfaction Report 3.03 Understand support services

  8. Customer Satisfaction • Healthcare organizations collect satisfaction data for several purposes: • Accreditation • Quality Assurance • Medical Groups 3.03 Understand support services

  9. Monitor Compliance • Obey the rules • Codes of ethics • Legal, regulatory, and accreditation standards/codes • Hazardous materials management • Safety and building regulations 3.03 Understand support services

  10. Monitor Compliance • Coordinate Emergency Preparedness Plans • physicians • departmental managers • outside agencies • Inspect buildings and grounds 3.03 Understand support services

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