3.03 Understand support services Introduction

1. 3.03 Understand support services Introduction

2. SupportServices • Create a therapeutic environment to provide patient care • Develop and implement • Healthcare administration • Quality control • Compliance regulations 3.03 Understand support services

3. SupportServices • Maintain a clean and safe environment • Manage resources • Maintain an aesthetic environment 3.03 Understand support services

4. SupportServices • Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: • Supports clinical excellence in treatment of the physical body • Supports psycho-social and spiritual needs of • patient • family • staff 3.03 Understand support services

5. SupportServices • Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: • Produces measurable positive effects on • patients’ clinical outcomes • staff effectiveness 3.03 Understand support services

6. Agency Operations • Develop and implement measures to: • Provide for healthcare administration • Measure and improve quality • Monitor compliance 3.03 Understand support services

7. Agency Operations • Provide for Healthcare Administration • Develop plan to achieve agency goals and objectives • Develop policies and procedures 3.03 Understand support services

8. Agency Operations • Provide for Healthcare Administration • Coordinate activities between departments, outside agencies and contractors • Provide new services as needed • Provide a program for employee recognition 3.03 Understand support services

9. Agency Operations • Measure and Improve Quality • Monitor customer satisfaction • Provide standardized support to departments • Determine cost effectiveness of alternative methods. • Assure quality management. Quality 3.03 Understand support services

10. Measure and Improve QualityCustomer Satisfaction • Healthcare organizations collect satisfaction data for several purposes: • Accreditation • Quality Assurance • Medical Groups Customer Satisfaction Report 3.03 Understand support services

11. Agency Operations • Monitor Compliance • “Obey the rules” • Codes of ethics • Legal, regulatory, and accreditation standards/codes • Hazardous materials management • Safety and building regulations 3.03 Understand support services

12. Agency Operations • Monitor Compliance • Coordinate Emergency Preparedness Plans • physicians • departmental managers • outside agencies • Inspect buildings and grounds 3.03 Understand support services