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ManageEngine Overview. Alex D Paul Director of Marketing. Director IT Service Management Products at ManageEngine Implemented ITIL Hands-on + Built A Product in ITIL Solved problems in real scenarios along with engineers and business managers
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ManageEngine Overview Alex D PaulDirector of Marketing
Director IT Service Management Products at ManageEngine • Implemented ITIL Hands-on + Built A Product in ITIL • Solved problems in real scenarios along with engineers and business managers • Experience in handling customers around world – 27 countries • Author of the widely accepted ITIL Heroes Handbook About Me
ZOHO Corp (formerly AdventNet) Zoho Corp At A Glance WebNMS ManageEngine ZOHO • Established in 2002 as part of privately held Zoho Corporation • 1500 employees, R&D in India & Global presence • More than 100K customers worldwidespanning Global Enterprise, SMB & online business • 100% of R&D and software development dedicated to best-in-class IT • Award-winning Enterprise IT Management portfolio with more than 20 purpose-built products OEM / Telecom Business. World #1 in EMS frameworks 50,000+ customers Strong Product line Marquee customers Innovating for the future Web 2.0 Leader
ManageEngine CustomersBusiness-focused IT Organizations Around the World • More than 60,000 customers of every size and type • Serving companies in more than 200 countries that rely on complex, multi-vendor, virtualized & cloud IT • Three out of every five Fortune 500 companies are ManageEngine customers!
Monstrously big • Granular sliced • Regular Integration problems Granular but Solved a problem
Typical Monsterous ITIL Software Reporting Module Add-on Modules Platform
Unreasonably complicated • Install SCOM’s Cross Platform management pack • Install the Novell SUSE Linux enterprise management pack • For IBM AIX monitoring, Install QMX management framework • Install the IBM AIX monitoring pack
Creating a scheduled maintenance request • 19 page downs and lot of code snippets • ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- • SELECT np.guid, CONVERT(VARCHAR(12), sm.[Interval Date], 1) as 'Scheduled Service Date', CONVERT(VARCHAR(12), DATEADD(MONTH, -sm.[Interval (In Months)], sm.[Interval Date]), 1) as 'Last Service Date',np.[Name] FROM inv_scheduled_maintenancesm JOIN vnetworkprinternp on sm._resourceguid = np.guid WHERE sm.[interval date] = CONVERT(VARCHAR(12), GETDATE(), 1) Source:- http://www.symantec.com/connect/articles/configuring-scheduled-printer-maintenance
#3 Fast Works Iff • It Meets Viable
Acquisition Costs • Huge branding Budgets • F1 Endorsements • Private Jets • Layered Sales Teams • Sales Commissions • Travel Expenses • Consultants to install, configure and maintain
Acquisitions Are Indirect Tax July 2012 webhelpdesk.com for $20M Feb 2012 Eminentware -Patch Management - X Dec. 2011 Dameware - Remote control tools for $40M Dec 2011 DNSstuff.com - DNS Management for $11M July 2011 TriGeo - Log Management for $35M Jan 2011 Hyper9 – Virtualization for $23M Jan 2010 Tek Tools - Storage Management for $42M
There For Heroes Jarvis Lucius Fox
Gadgets Make A Hero Without The Right Tools With The Right Tools
No Assembly Required Products Packed with
Run with Defaults • Browser Default Language • Configuration Templates in OPManager • Default monitoring App monitoring • in Applications Manager
Proven Platform Meets Cloud Built over a Scalable and Proven WebNMS platform that powers large scale deployments Packs that latest Web 2.0 technologies and is ready for cloud computing WebNMS
ManageEngine Roadmap & Alpha Users Post New Ideas Users Vote for Ideas they want Popular Ideas get into the products faster http://roadmap.manageengine.com/
Online Ads • 80-90% budgets spent in R&D • Free assistance Over Webex and Phone • Quotes and deals over Email and Phones
Think About It # 1 Don’t Confuse Old with Legendary #2 Don’t Confuse Big With Best #3 Complicated Does Not Mean Sophisticated #4 Fast Works Iff It meets Viable
Choose Thoughtfully # 1 Powerfully Simple #2 Community Driven Development #3 Leverage New & Open Technologies #4 Engineered To Be Affordable For Everyone