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Communicating in a World of Diversity

Communicating in a World of Diversity. Learning Objectives. Discuss the challenges and opportunities of intercultural communication Define culture and explain how it is learned Define ethnocentrism and stereotyping , then give three suggestions for overcoming these limiting mindsets.

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Communicating in a World of Diversity

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  1. Communicating in a World of Diversity

  2. Learning Objectives • Discuss the challenges and opportunities of intercultural communication • Define culture and explain how it is learned • Define ethnocentrism and stereotyping, then give three suggestions for overcoming these limiting mindsets

  3. Learning Objectives • Explain the importance of recognizing cultural variations and list eight categories of cultural differences • Identify the steps you can take to improve your intercultural communication skills • List seven methods for writing clearly in multi-language business environments

  4. Communication in a Diverse World • The concept of diversity • Individual characteristics • Individual experiences • Intercultural communication • Cultural backgrounds • Cultural differences

  5. Opportunities in a Global Marketplace • Worldwide competition • Growth opportunities • Increased revenues

  6. Advantages of a Diverse Workforce • Connect with customers • Expand talent pool

  7. Challenges of Intercultural Communication • Motivating employees • Communicating with employees • Promoting harmony and cooperation

  8. Enhancing Sensitivity to Culture and Diversity • Understanding the concept of culture • Overcoming ethnocentrism and stereotyping • Accepting variations in a diverse world • Adapting to other business cultures • Adapting to U.S. business culture

  9. The Concept of Culture • Shared system • Priorities • Attitudes • Behaviors

  10. Characteristics of Cultures • Cultural assumptions • Automatic • Coherent • Complete

  11. Negative Cultural Attitudes • Ethnocentrism • Xenophobia • Stereotyping

  12. What is Cultural Pluralism? • Accepting multiple cultures • Avoiding assumptions • Avoiding judgments • Acknowledging distinctions

  13. Contextual Legal and ethical Social Nonverbal Age Gender Religion Ability Recognizing Variations in a Diverse World

  14. Cultural Context • Decision-making practices • Problem-solving techniques • Negotiating styles

  15. Legal and Ethical Behavior • Seek mutual ground • Withhold judgment • Send honest messages • Respect differences

  16. Social Behavior Differences • Work and success • Roles and status • Use of manners • Concepts of time • Future orientation • Openness and inclusiveness

  17. Nonverbal Differences • Greetings and touching • Personal space • Facial expressions • Eye contact • Posture • Formality

  18. Differences in Age • Youth-oriented • Senior-oriented • Multi-generational

  19. Gender Differences • Existing company cultures • Communication styles

  20. Religious Differences • Personal beliefs • Workplace issues

  21. Ability Differences • Assistive technologies • Customers • Colleagues • Employees

  22. Adapt to Other Cultures • Acknowledge your biases • Ignore the “Golden Rule” • Be tolerant, respectful, and flexible • Practice patience and keep a sense of humor

  23. U.S. Business Culture • Individualism • Equality • Privacy and personal space • Time and schedules • Religious beliefs • Communication styles

  24. Improving Intercultural Communication • Study other cultures and languages • Respect communication styles • Speak and write clearly • Listen carefully to others • Use interpreters or translators • Help others adapt to your culture

  25. Studying Other Cultures • Social customs • Clothing and food • Political patterns • Religion and social beliefs • Economics and business • Ethics, values, and laws

  26. Learning Languages • Facilitate communication • Promote business relationships

  27. Respecting Communication Preferences • Degree of formality • Level of directness

  28. Clear Language Conciseness Transitional Elements International Addresses Numbers and Dates Slang, Jargon, or Idioms Humor and Culture Audience Expectations Writing Clearly

  29. Speaking and Listening • Intercultural conversations • Speaking with others • Listening to others

  30. Translators or Interpreters • Human beings • Interpretation, cultural context, nonverbal cues • Computers • Translation, words and phrases, gist of the message

  31. Helping Others Adapt • Business communication • Offer useful advice • Simplify the process

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