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Communicating in a crisis

Communicating in a crisis. Commissioner Bruce Lemmon Indiana Department of Correction. Officer David Moore. Officer with IMPD since 2004 Parents both Police Officers. Thomas Hardy. Who was he? How was he supervised? What did he do?. What Happened. “IMPD Officer Shot”.

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Communicating in a crisis

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  1. Communicating in a crisis Commissioner Bruce Lemmon Indiana Department of Correction

  2. Officer David Moore • Officer with IMPD since 2004 • Parents both Police Officers

  3. Thomas Hardy • Who was he? • How was he supervised? • What did he do?

  4. What Happened “IMPD Officer Shot”

  5. IDOC Media Response “Miscommunication let shooting suspect out of jail”

  6. Spencer Moore

  7. Chief Ciesielski “Officer David Moore Won’t Recover”

  8. How did we respond to the media • What happened? • IDOC Errors • What did we do about it? • Conceded errors • Took responsibility • Expressed sympathy • Private visit and letter to the Moores • Met with Public Safety Director

  9. How our response affected the outcome (and public perception) • No criticism of IDOC for systemic problems • Focus remained on Officer Moore, his family, and IMPD • No adverse impact on relationships with legislators or other law enforcement agencies

  10. Internal Changes • Audit of Parole Division • Discipline of Employee • Ensure proper parole entries made immediately

  11. Lessons Learned • Collaboration with Executive Staff to develop media strategy • Prepare for stories with “long legs” • Watch for responding staff going into protective mode • Creating a sense of urgency to fix the problem • An opportunity for improvement

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