HP BTO Software

1. HP BTO Software HP approach to management software:Business Technology Optimization 2011

2. Hewlett Packard HP is the largest technology company in the world 5th largest software company globally Software is one of the fastest growing segments of HP’s business Strategic acquisitions of leading technology to build its Business Technology Optimization (BTO) Suite • Peregrine Systems • Mercury Interactive • Opsware • SPI Dynamics HP Software is ranked #1 or #2 in Market Share for every segment served!

3. Is your “IT Department” on a Virtual Merry Go Round?

4. Maximize business value in an uncertain economic environment Today’s CIO challenge • Reposition and restructure • Improve business processes • Improve agility and decision making • Innovate new services • Deliver today • Meet budget constraints • Reduce risks • Continue delivering all services and… • Improve visibility • Understand how effectively IT budget is being spent • Prioritize • Eliminate non-strategic, redundant projects to free-up budget and staff • Streamline • Automate, consolidate and virtualize comprehensively across IT • Innovate • Invest savings in strategic projects to drive competitive advantage IT needs to be able to optimize cost and service

5. To maximize business value IT needs to work as a team Business outcomes STRATEGY APPLICATIONS OPERATIONS Focus on theimportant Deliver business functionality Run things efficiently Too many projectsand programs Poor quality applications released into production Overworked teams can’t react fast enough to problems Poor connections reduce IT’s effectiveness

6. The HP approach—Business Technology Optimization (BTO) Business outcomes Business outcomes Automation with business insight Improve business alignment: aggressively focus IT spending, application portfolio and IT effort 3 3 STRATEGY APPLICATIONS OPERATIONS Automate and integrate key processes using best practices— coordinate actions with consistent, discovered data 2 2 1 1 1 Automate, standardize, and support key functions 1

7. STRATEGY: reduce budget demand, project effort, and change work downstream OPERATIONS STRATEGY APPLICATIONS First year annual IT budget savings by avoidingnon-strategic projects Focus on fewer, more successful projects 7.8% First year annual IT budget savings by reducing change requests Manage fewer changes with less overall effort 4.5% First year annual IT budget savings by reducing budget overruns Increase on-budget delivery of projects 3.1% Increase on-time delivery of projects Improvement inproject timelines 45% Average customer level of improvement based on HP ROI model data from Gantry Group study 2008

8. APPLICATIONS: reduce operational problems in production STRATEGY APPLICATIONS OPERATIONS Accelerate time toservice release Improvement in application and business process time to market 10% Improve business continuity and availability Fewer outages due to production defects 31% Improve customer experience Reduction in the number and duration of performance degradations 28% Ensure ongoing application security Reduction in the number and duration of security-induced outages 95% Average customer (probable) level of improvement based on HP ROI model data from IDC

9. OPERATIONS: integrated configuration data and automation across operations STRATEGY APPLICATIONS OPERATIONS Reduction in outages and performance degradations 75% Improve continuityand availability Shorten mean time to repair Faster availability management 76% 52% 25% Faster incident management Improve customer experience and accelerate return to service 50% 44% Faster release and deployment Manage larger environmentseffectively Faster configuration management Average customer (probable) level of improvement based on HP ROI model data from IDC

10. Examples of existing integrations BTO multiplies IT effectiveness STRATEGY APPLICATIONS OPERATIONS Help desk knows application defects   Developers know production problems  Defects found by changes are tracked  Change requests logged as requirements Quality Center  Service Management Center  Shared real-time view into program progress and quality  Test scripts become production monitors   Future testing based on actual user experience Performance Center  Business Availability Center Project Portfolio Management CenterQuality Center  Connect assets to project and portfolio management resources  Provide labor and non-labor costs for IT financial management  Project Portfolio Management Center  Asset Manager  SOA governance from definition through quality to go-live  SOA Center  Quality Center  Business Availability Center

11. Industry’s most comprehensive IT management portfolio HP Software BTO portfolio Business outcomes STRATEGY APPLICATIONS OPERATIONS Service portfolio management Application lifecycle Business servicemanagement Business service automation IT service management Project & PortfolioManagement Center QualityCenter Operations Orchestration Business Availability Center Client Automation Center Service Management Center PerformanceCenter CIO Office Operations Center SOACenter Data Center Automation Center Application Security Center Network Management Center CTO Office SAP, Oracle, SOA, J2EE, .Net Universal CMDB Software-as-a-Service

12. STRATEGY: manage demand and direct effort Businessrequirements Portfolio choice Financialplan Architecture governance Application projects Service catalog SLAs STRATEGY APPLICATIONS OPERATIONS Demand, policies Maximize focus/budget on only the most strategic programs Manage projects, programs and business requirements Optimize financial and resource plan Establish governance: architecture, policies and re-use CIO office Best-in-class* strategyautomationproducts #1 Project, Portfolio Management#1 SOA Governance * Based on industry analyst publications - market share and/or capabilities assessment

13. Fix/patch Fix/ patch Fix/ patch Minor release Minor release APPLICATIONS: enable application modernization Functional requirements Complete system validation End user management application mapping Business impact change management Policies Demand Portfolio APPLICATIONS STRATEGY OPERATIONS • From demand, approval to change • Enforce quality processes • Identify security vulnerabilities • Scale from single projects to global deployments Full Application Lifecycle Management Plan Define/design Develop/test Launch Best-in-class* applicationsproducts #1 Quality Management #1 Performance Management #2 Application Security New deployment * Based on industry analyst publications - market share and/or capabilities assessment

14. OPERATIONS:improve delivery and agility End-to-end business service health Consolidated service desk Change control & impact mgmt. Release mgmt. &change execution Compliance/ security audit Decision support Controlled release to production OPERATIONS STRATEGY APPLICATIONS • Unified Operations • Drive application efficiency, availability and performance • Manage virtualized servers, storage, networks, and virtualized services • Automate configuration management and deployment Orchestration – automate across operations Service Health Manage services from business process down to infrastructureBSM Service Automation Automate datacentersand clientsBSA Service Management Manage ITIL – based service lifecycle processesITSM Release control – change decision support CMS (CMDB) – provide a single discovered version of the truth Best-in-class* operationsproducts #1 Application Management #1 Event Management #2 Network Management #1 Client Automation #1 Data Center Automation #1 Service/helpdesk #1 Asset Management * Based on industry analyst publications - market share and/or capabilities assessment

15. Integration multiplies benefits Economic value STRATEGY APPLICATIONS OPERATIONS Flexible, pay-as-you-go business models (SaaS, 0% financing) Professional Services Modular approach connects to your existing tools Best time-to-value Best practice-based solution delivery and embedded best-practices Integrated cross-portfolio solutions multiply individual benefits Focused, best-of-breed products and solutions provide point economic value

16. Customer successes BTO provides real economic value STRATEGY APPLICATIONS OPERATIONS Reduced incident handling cost 90% while increasing productivity 3x Reduced performance validation cycle by 75% Eliminated $1.2 million per year in recurring audit costs Rabobank Resolved100% of incidents on time, with an average fix time of 7 minutes Decreased audit samples by 95% Implemented changes successfully 95% of the time Reduced security validation cycle from one week to one hour Achieved 95% compliance for all new services

17. Case study: US-based food manufacturer Value of HP provided best practices • Required improvements • Centralize global visibility and automate control of change • Generate a future schedule of changes • Automate discovery while relocating the data center • Business outcomes • Maintained 100% availability • Increased changes processed by 40% • Reduced monthly emergency change rate by 50% • Increased audit efficiency by 85% • HP Services deliverables • HP Best Practices for HP ServiceCenter • Pre-defined ITIL processes, detailed tools and work instructions

18. Software Services for BTO Professional Services Software-as-a-Service Support Services • Consulting in IT business, technology and process • Transformation and integration services • Packaged intellectual property andmethodologies • Knowledge transfer and education • Ready-to-use software • 24x7 available software and people • Ongoing mentoring • Flexibility to migrate between on-premise and SaaS • Updates and upgrades • Multi-level support with 9x5, 24x7 and Premier Support • Trusted advisors • 40,000+ online technical documents Operations, services integration, improvement and business systems

19. BTO Software maximizes your value Business effectiveness 3 Improve alignment and accountability Process effectiveness Business value 2 Automate and integrate key processes with consistent, discovered data Functional automation 1 Automate, standardize, and support key functions Time STRATEGY APPLICATIONS OPERATIONS Automation with insight Improve business decision making Enable successful application modernization Streamline operations to reduce costs and improve delivery Connect all of IT – set the stage for resurgence

20. Thank youBusiness Technology Optimization Automation with business insight

21. BTO provides automation with business insight STRATEGY APPLICATIONS OPERATIONS Steering Committee ITIL Service Desk Application Support IT Finance PMO Strategic + operationaldemand Service Management ITSM Service Health BSM Portfolio and Financial Management Quality Management Consolidated service desk Manage service operations processes Self-service catalog and knowledge Release/change decision support Continual service improvement Asset management • Application performancemanagement • Consolidated event and performancemanagement Quality Assurance Manage enterprise portfolio,investments Manageprojects, programs,costs Go/No Go Verify functional quality Manage allrequirements Operations CAB • Automated network management Ensureapplicationsecurity Automateddiscovery &topology Compliance/audit Convergeddevice mgmt Records management NOC Validate performance Run book automation CTO Office Service Automation BSA Enterprise Architecture [Configuration, change execution, provisioning, audit and compliance] Client automation Data center automation Storage management Backup and recovery Development Application governance DESIGN BUILD Ops audit Configuration Management System (Federated CMDB)