Employee Assistance Programme

1. Employee Assistance Programme Information Advice Support

2. Working for large and small organisations

3. Independent & impartial • Information, signposting and counselling • Confidential • Free to you • An opportunity for personal development What is the EAP?

4. Call free 0800 282 193 • Available 24 hours a day, 7 days a week • Identify your organisation • Provide some personal information: • Name • Contact number • Home address • Demographic questions • Trained advisors will help you to identify your needs How do you access the EAP?

5. PPC Online Online CBT Legal Information Financial Information Debt Support Telephone Counselling Formal TC Face to Face Counselling Specialist Information The services available

6. Holiday problems General financial planning Noisy neighbours Faulty goods & consumer rights Specialist Information Dependent care Divorce/partnership breakdown or separation Maternity leave Early retirement Landlord and tenant issues Family concerns Specialist Information

7. Matrimonial Welfare law Motoring offences Wills Legal Information Insurance Power of attorney Property & tenancy Consumer issues Disputes with local authorities Family issues Legal Information

8. Personal taxation issues Divorce/partnership breakdown or separation Mortgage advice Pensions Financial enquiries Loans and overdraft advice General financial planning Early retirement Wills and inheritance tax planning Borrowing Money Investment advice Financial Information

9. Budgeting Gaining control of your finances County court judgements Credit rating Debt Information Bailiffs Strategies for dealing with debt Mortgage/ rent arrears Council tax arrears Bankruptcy Deciding whether to consolidate Debt Information

10. Qualified professionals • Telephone Counselling • Immediately available • May be brief, sessional or one-off • Up to 6 Face-to-face Counselling Sessions • One hour sessions • Initial assessment determines support requirements • Linked to counsellor within 48 hours of telephone assessment • First session arranged within 5 days of call • Close to where you work or live • Suitable locations Telephone and Face-to-Face Counselling

11. Practical, positive, solution focused • Confidential • A partnership between you and the counsellor • Unbiased, impartial, independent What is Counselling

12. Work life balance Managing depression Assertiveness skills Managing conflict or difficult behaviour Counselling Personal motivation Advice on alcohol or drug use/misuse Managing stress Caring for elderly relatives Emotional effects of ill health Enhancing communication skills Counselling

13. Member-only website at www.ppconline.info • Areas: • Personal Support (e.g. relationships etc) • Work-Life (e.g. change, retirement etc) • Health and Well-being (e.g. nutrition, stress etc) • Fact-sheets, useful links and programmes • Username: Barnetandchasefarm • Password: EAPBCF PPC Online

14. Confidentiality is assured • Your employer will not be informed • Counsellor is bound by strict code of ethics • Contract states confidentiality • Areas of disclosure Your Confidentiality

15. Anonymous/confidential • Statistical analysis • Identifies themes and trends • Records the value of the service • Personal information disclosed only with individual’s permission Providing Feedback

16. Available to access 24/7 365 days a year via freephone0800 282 193: • Telephone Counselling • Up to 6 face to face counselling sessions • General Information • Legal information • Financial information • Debt information • PPC Online - member only website What services are available?

17. Enhancing organisational performance by supporting and empowering its people