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Best Practices for Independent Owners

Best Practices for Independent Owners. Lori Cooper, Stonebrook Healthcare Center Steve Flood, New Orange Hills, John Mastrocola , Newport Nursing and Rehab Corey Wright, Vienna Nursing and Convalescent Hospital. Taking Quality to the Next Level. Strategic Planning.

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Best Practices for Independent Owners

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  1. Best Practices for Independent Owners Lori Cooper, Stonebrook Healthcare Center Steve Flood, New Orange Hills, John Mastrocola, Newport Nursing and Rehab Corey Wright, Vienna Nursing and Convalescent Hospital

  2. Taking Quality to the Next Level

  3. Strategic Planning • Assists you in developing your Mission, Vision and Values. • Gives you direction. • Helps you prepare for the future. • Makes you deliberate in your actions • Sets a stage for accountability and results.

  4. Workforce

  5. Want a better pod? Get to know the peas.

  6. GO TEAM!

  7. Benefits of a Team • Reduced medical errors • Improved quality of care • Addresses workload issues • Reduces burnout of healthcare professionals • Higher levels of patient satisfaction Clements, D. (2007)

  8. Celebrate Success

  9. Customer Focus Know Your Customers and What They Want from You!

  10. Measure Results

  11. You need to know how you’re doing and then compare it to: • Best local competitor • Like facilities in your state • Like facilities in the nation

  12. Resources

  13. Not Free, But Valuable

  14. Quality: It’s a journey but definitely worth the trip!

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