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CTS-CAO Communications Forum October 18 th , 2007

CTS-CAO Communications Forum October 18 th , 2007. Agenda. Opening Statements, Security Audit, and Disaster Recovery Campus Services Web Portal Update Voice Applications Overview Bruin OnLine Update Q&A/Feedback Session.

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CTS-CAO Communications Forum October 18 th , 2007

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  1. CTS-CAO Communications ForumOctober 18th, 2007

  2. Agenda • Opening Statements, Security Audit, and Disaster Recovery • Campus Services Web Portal Update • Voice Applications Overview • Bruin OnLine Update • Q&A/Feedback Session

  3. Opening Statements, Security Audit, Disaster RecoveryMike Schilling, CTS Director

  4. Campus Services Web Portal Update http://map.ais.ucla.edu/portal/site/UCLAGreg Partipilo, Project Manager, Administrative Information Systems (AIS)

  5. Voice Applications OverviewTim Garrett, CTS Voice Network Operations Manager

  6. Call Processing Overview VoiceMail/Unified Messaging (VM/UM) Auto Attendant (AA) Fax Server (FS) Directory Number Integrated Voice Response (DN IVR) number referral Automatic Call Distribution (ACD)

  7. Current Call Processing Applications • Meridian Service Module (MSM), installed in 1993 with existing 5,000 VM users, migrated from Dial VM system • Octel VMX cabinets installed in 1991 for Auto Attendant applications • Fax server limited deployment • DN IVR provided by in-house developed application • ACD provided by MSL-100 host switches

  8. New VM/UM/AA/FS DN IVR Call Processing Applications RFPs developed and released: • RFPs evaluated and awarded to Applied Voice and Speech Technologies (AVST) Installation prep work 90% completed: • New server cabinets, electrical power panels for DC to AC invertors, network connectivity, IP addressing, domain name, e-Mail account, power distribution centers

  9. New VM/UM/AA/FS DN IVR Call Processing Applications (cont.) • Installation starts 10/16/07 • Completion 11/16/07 • Beta Testing 11/19/07 – 03/08 • RRUMC VM beta users programmed by 12/14/07 • CTS live VM beta users migrated 01/08 • Designated VM beta campus end-users migrated 02/08 • End of beta testing 3/08 • Migration of existing 15,000 end-users by 04/30/08 • Emulation of existing VM telephone user interface (TUI) • Access numbers will remain same x52222 – 222, x46666, 800 number • Existing VM platform available for designated period after migration for retrieval of stored messages

  10. Unified Messaging – Fax Server • Beta deployment to CTS and Enterprise Messaging end-users prior to VM migration • Fee for service • Receive VM on e-mail via Wav file • Respond to VM via e-Mail • Delivery of faxes to desktop with and without UM • Find me – follow me

  11. Auto Attendant – DN IVR • Migration of applications will not be ‘flash cut’; instead, individually migrated. • Mutare DN IVR – Leading manufacturer of speech recognition platforms.

  12. ACD • RFP developed, bidders response due 10/22/07 • Currently deployed as part of MSL-100 platform • ACD solution will support traditional voice and VoIP • Features include: • Remote agents • Web agents • Chat • Skills-based routing

  13. Advantages • Common database simplifies programming, training and maintenance support • Latest technology provides ability to support new applications and features for end-users • Reduces cost of maintenance contracts

  14. Bruin OnLine UpdateEugene Acosta, Bruin OnLine Manager

  15. Questions? Thank you for attending

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