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CTS Communications Forum CIOs May 14, 2007

CTS Communications Forum CIOs May 14, 2007. Agenda. Welcome (Mike Schilling) CTS communications update (Elaine Howell) Low-voltage wiring policies (Janice Bundy) Voice over IP (Tim Garrett) Campus wireless and BOL (Mark Bower) Campus backbone (Michael Van Norman)

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CTS Communications Forum CIOs May 14, 2007

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  1. CTS Communications ForumCIOsMay 14, 2007

  2. Agenda • Welcome (Mike Schilling) • CTS communications update (Elaine Howell) • Low-voltage wiring policies (Janice Bundy) • Voice over IP (Tim Garrett) • Campus wireless and BOL (Mark Bower) • Campus backbone (Michael Van Norman) • Mobile Communications (Aryan Rogers) • Q&A

  3. Welcome Michael Schilling Director Communications Technology Services (CTS) mschilling@be.ucla.edu (310) 825-5125

  4. CTS Communications Update Elaine Howell Coordinator CTS Office of Communications oc@cts.ucla.edu (310) 825-4512

  5. CIO and CAO Meetings • In response to feedback from customer surveys, we’re implementing Communications Forums for CIOs • We’re also continuing CIO one-to-one meetings with Director Mike Schilling

  6. Low-Voltage Wiring Janice Bundy Associate Director CTS Infrastructure and Project Services jbundy@cts.ucla.edu 310-206-8145

  7. ISO 9001: Quality Management Program • Methods of Procedures • Work Instructions • Daily Dashboard Reports • Weekly Activity Summary Report • Continuous Improvement process • Customer Satisfaction Surveys • Service Level Agreements

  8. Daily Dashboard Report

  9. Voice over Internet Protocol (VoIP)Tim GarrettManagerCTS Voice Network Operationstgarrett@cts.ucla.edu310-794-5118

  10. For security purposes the Voice Network Topology map is not included.  Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic.

  11. For security purposes the VoIP Deployment map is not included.  Please contact Tim Garrett at extension 45118 if you have any follow-up questions on this topic.

  12. VoIP Deployment

  13. VoIP Support Structure VoIP Support Structure

  14. Self-Provisioning Web Site • Change Class of Service • Change Name Display • Create and add to Personnel Directory • Create and add to Speed Call List • Convenience • Time Savings • No Telephone Service Request needed

  15. Service Models • Converged • Non-Converged • RRUMC-CTS/MCCS Partnership • VoIP Fully Functional Lab

  16. CTS—Staying Current • Bi-weekly network operations meetings • Quarterly meetings CIPTUG membership • Annual CISCO Networkers conference • Semi-annual VoIP seminars

  17. Road Maps • SIP deployment • Remote phones, beta phase • Operating system change from Windows to Linux • Diversity expansion

  18. Bruin OnLine and Campus wireless update Mark Bower Associate Director CTS Managed Network Services mbower@cts.ucla.edu 310-206-0145

  19. Bruin OnLine • BOL Manager recruitment • UCLA Logon for unaffiliated individuals • Interim server expansion • Mail storage server upgrade 80% completed

  20. Wireless Update • Additional Areas • Humanities Building • Broad Building • Kinross Building • CNSI Building • Biomedical Science Research Building

  21. Growth of Wireless – Access Points (APs)

  22. Campus Backbone Michael Van Norman Associate Director CTS Network Engineering and Operations mvn@ucla.edu 310-206-5579

  23. UCLA Mobile Communications Aryan Rogers Supervisor UCLA Mobile Communications arogers@cts.ucla.edu 310-206-4601 (64601)

  24. Overview • Current Practices • CTS’ Vision

  25. Implementation • Contract Status • Storefront • Migration Path

  26. Core Service Offerings • Voice Plans • Data Plans (BlackBerry & PDA) • Broadband Service (Laptop) • Equipment

  27. Customer Access • Comprehensive Mobile Website • Mobile Storefront • Field Support

  28. Service Provisioning • Order Processing • Email Configuration • Consultation Services • International Services • Loaner Equipment

  29. Technical Support • How To • Repair Coordination

  30. Billing • CTS Monthly Web-based Bill

  31. Personal Discounts • Cingular / Sprint | Nextel | Verizon • Information on UCLA Portal

  32. Questions? Thank you for attending the CIO Communications Forum

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