1 / 4

Good Day

Good Day. This is your thirty (30) second DPN training. ENJOY. I. You are having difficulty understanding what a customer with a speech disability is saying. You should:. II. Pretend that you understand him and keep talking. End the conversation so that he does not become frustrated.

enya
Download Presentation

Good Day

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Good Day • This is your thirty (30) second DPN training. ENJOY

  2. I You are having difficulty understanding what a customer with a speech disability is saying. You should: II Pretend that you understand him and keep talking. End the conversation so that he does not become frustrated. Make your best guess about what he is saying and repeat it to see if you heard correctly. Try to find someone who can interpret for you. III IV

  3. PLEASE TRY AGAIN

  4. GreatJob! • If you can’t understand what a person is saying, don’t pretend that you do. Ask for clarity or have the person write down what they want to say. If possible try to ask questions that require short answers. Thank you From Bob James, your Disability Program Navigator

More Related