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Sue Richards CEO NSW Family Services (FamS)

Sue Richards CEO NSW Family Services (FamS). Sue Richards Managing Director Results Leadership Group Australia. ‘Turning Curves for Kids’. Turning Curves for Kids - ACWA Conference 2010. Strategic Plan 2009 - 2014. Population we serve:. Families Children Young People

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Sue Richards CEO NSW Family Services (FamS)

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  1. Sue Richards • CEO • NSW Family Services (FamS)

  2. Sue Richards • Managing Director • Results Leadership Group Australia

  3. ‘Turning Curves for Kids’ Turning Curves for Kids - ACWA Conference 2010

  4. Strategic Plan 2009 - 2014 Population we serve: • Families • Children • Young People • and Communities in NSW Turning Curves for Kids - ACWA Conference 2010

  5. Results we want • Children are SAFE: • Children are protected from abuse and avoidable injuries and their health, happiness and wellbeing are promoted Turning Curves for Kids - ACWA Conference 2010

  6. Results we want • Families are STRONG: • Families have access to stable housing; adequate income; services to support them and help them develop confidence and competence Turning Curves for Kids - ACWA Conference 2010

  7. Results we want • Communities are SUPPORTIVE: • Communities work together to celebrate achievements; find solutions to difficulties and work to include the most disadvantaged in their community Turning Curves for Kids - ACWA Conference 2010

  8. How is NSW doing on these results? Turning Curves for Kids - ACWA Conference 2010

  9. Figure 1a: No. of children & young people in OOHC, NSW, 30 June 2002 to 30 June 2009 Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

  10. Figure 1b: Rate of children and young people per 1,000, in OOHC, NSW, 30 June 2002 to 30 June 2009 Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

  11. Figure 2: The number of child deaths in NSW due to abuse, neglect and suspicious circumstances, 2003 to 2007 Source: NSW Ombudsman (2009). Report of Reviewable Deaths in 2007, Volume 2: Child Deaths. Produced by: FamS (NSW Family Services)

  12. Figure 3a: No. of reports in which harm or risk of harm was determined, NSW, 2004/05 to 2008/09 Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

  13. Figure 3b: Rate of children and young people per 1,000, where harm or risk of harm was determined Source: Community Services Annual Statistical Report 2008/09 Produced by: FamS (NSW Family Services)

  14. Stories behind the baseline Figure 4: 2008/2009 Budget Allocation ($ millions) Source: DoCS Statistical Report 2006/07 - published 2008 & NSW Treasury Budget Estimates 2008/09 Produced by: FamS (NSW Family Services) # supported by FS services 2007 is calculated from FamS Census 2006/07

  15. Stories behind the baseline Figure 5: No. of children/ young people assessed by DoCS as ‘risk of harm’ and in care or being supported by services Source: DoCS Statistical Report 2006/07 - published 2008 & NSW Treasury Budget Estimates 2008/09 Produced by: FamS (NSW Family Services) # supported by FS services 2007 is calculated from FamS Census 2006/07

  16. Family Policy Agenda 1.  We call on the Government to reverse the funding bias from Out-of-home Care towards Early Intervention and Prevention. 2.  We call on the Government to provide Out-of-home Care to those children for when it is the best alternative, in quality, accredited Out-of-home Care provided in the non-Government sector. Turning Curves for Kids - ACWA Conference 2010

  17. Family Policy Agenda 3.  We call on the Government to recognise the value and contribution of locally based, generalist Family Support Services by a significant funding increase to make up for 15years of funding neglect. 4.  We call on the Government to support the35,000 children whose families receive support from Family Support Services by making these funding decisions NOW so that we don’t disadvantage another generation of children and young people. Turning Curves for Kids - ACWA Conference 2010

  18. Population Accountability • Bigger than Government • Baselines with history • Forecast and indicators • Involves working with partners • Indentifying what works and what could work Turning Curves for Kids - ACWA Conference 2010

  19. Performance Accountability • This is about the work being done by our • organisations, services and departments. Turning Curves for Kids - ACWA Conference 2010

  20. Performance Accountability • How much did we do? • How well did we do it? • Is anybody better off? Turning Curves for Kids - ACWA Conference 2010

  21. Parramatta/Holroyd Family Support Inc. Results Based Accountability Agency Performance Measures Outcomes Report 2008-2009 (September 2009)

  22. PHFS uses Results based Accountability to: • Identify and measure outcomes • Strive to achieve the best outcomes possible for children and families • Keep our service focused and accountable PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

  23. Program Performance Measures Quantity Quality How welldid we do it? How much did we do? Effect Effort Is anyonebetter off? # %

  24. How much did we do? • Total no. of families - D&A / DV / Mental Health / Child Protection Issues • No. of families receiving home visits on a regular basis • No. of assessments of families in the home or office • Average no. of home visits per family • Average no. of information provided on the service • No. of families in groups • No. of group sessions provided PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

  25. How much did we do? (cont) • No. of referrals made to other services • No. of collaborative projects • No. of training attended by all staff • No. of interagency meetings, forums attended by staff • No. of events / Christmas gifts / Hampers/ BBQ’s etc • No. of families receiving material aid • No. of participants who use our transport facility • No. of participants who used childcare during groups PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

  26. How well did we deliver services? •  No. and % of participants who positively reported that the organisation treated them well • No. and % of participants who will recommend our service to others. • No. and % of participants who completed Parenting Group • No. and % of participants who regularly attended Playgroup • No. and % of children who completed the Children’s program • No. and % of participants who regularly attended Young Parents Group PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

  27. How well did we deliver services? • No. and % of children who enjoyed attending group • No. and % of families who thought it was a well organised group • No. and % of families who thought the activities were appropriate • No. and % of participants who reported reliable and safe transport • No. and % of children who enjoyed childcare • No. and % of families who were comfortable leaving child in childcare PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

  28. Is anybody better off since coming to group (#)? No. of families improved relationship with child/ren No. of families improved parenting capacity No. of families more connected to the community No. of families with increased levels of child safety No. of families with improved child health and development No. of children who learnt something new in group No. of children who had fun coming to group PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

  29. Is anybody better off since coming to group (%)? • % of participants who feel they achieved their goals • % of participants who report things are better now • % of participants with improved relationships with their child/ren • % of participants who met new people • % of participants who got in touch with people outside group • % of participants who have someone new to turn to in time of crisis PHFS: RBA Agency Performance Measures Outcomes Report 2008-2009

  30. “ A ship in the harbour is safe. But that’s not what ships are built for.” (Unknown) Turning Curves for Kids - ACWA Conference 2010

  31. Thank you Turning Curves for Kids - ACWA Conference 2010

  32. About FamS

  33. 2009 Report Card The curves we have turned Turning Curves for Kids - ACWA Conference 2010

  34. About FamS

  35. About FamS

  36. About FamS

  37. 2009 Report Card The curves we are still committed to turning Turning Curves for Kids - ACWA Conference 2010

  38. About FamS

  39. 2009 Report Card Is anybody better off? Turning Curves for Kids - ACWA Conference 2010

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