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Exchange Service Update December 2, 2008

Exchange Service Update December 2, 2008. ISC Networking & Telecommunications. Agenda. Overview of Service Availability Report Rates Roadmap Q&A. Overview. In production since July 2007 10 Windows servers in 3 campus data centers 2 TB of mailbox storage

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Exchange Service Update December 2, 2008

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  1. ExchangeService UpdateDecember 2, 2008 ISC Networking & Telecommunications

  2. Agenda Overview of Service Availability Report Rates Roadmap Q&A

  3. Overview • In production since July 2007 10 Windows servers in 3 campus data centers 2 TB of mailbox storage Data replicated in Levy and Nichols campus data centers

  4. Overview • Over 2,800 users About 230 BlackBerry handhelds About 295 ActiveSync handhelds Default quota is 250 MB (more than 800 users purchased higher quota)

  5. Service Review • Target: 99.5% (43 hours, 48 minutes) • Exchange: 99.99% (3 minutes, 30 seconds) • BlackBerry: 100% Averaged across multiple servers/services

  6. Remedy Cases SLA: 24 hour response Since October, 45 cases Shortest: 23 minutes <24 hours to resolve 36% of cases Longest: 16 days (response, complexity, vendor escalation)

  7. Rates • No change to base price since July 2007 • New rate for FY10 – No higher than $9.50/user/month (up from $7.50) • Additional storage: $1.25/250MB/month (up from $1) • Quota over 1 GB - $50 onetime setup fee • All future migrations charged T&M

  8. Market Rate • Stanford - $12/month • Columbia - $21/month • Outsourced - $0-12/month depending on features and quota

  9. Roadmap Short-term (0-3 months) Medium-term (4-12 months) Long-term (>1 year)

  10. Zimbra Free/busy November - Zimbra GAL Changes December - Internal ISC Pilot February - Zimbra GAL sorting to [Lastname, Firstname] March - General Availability

  11. Mobile Devices • December - PDA policy review • 6 characters to 4 characters

  12. SP1 Rollup 5 • Late January - Upgrade • Service startup fixes • OWA blank page fixes • Missing recurring calendar items in OWA view • http://support.microsoft.com/?kbid=953467

  13. Future • Investigate Sharepoint • Recommend a hosting provider • Manage service of a hosted provider • Run Sharepoint centrally • Investigate brick-level backups

  14. Q&A

  15. Q&A - Customers • Current - Purge Junk mail every 14 days • Goal - Also purge deleted items every 14 days • Goal - Deleted accounts max grace of 6 months

  16. Q&A – Your topics • Self-service disabling of POP/IMAP by user or group? • Can we allow server-side address books by groups/schools/divisions? • Can we allow server-side distribution lists? • Can we pull LN, FN, and MI from PCOM? • Can we sort GAL by LN, FN?

  17. Q&A – Your topics • What are best practices for Outlook cached/online mode? • What's the behavior for device remote wipe? • Do SD cards get cleared after a remote wipe? • What is the behavior of large mailboxes? • Can account management help with PDA policy compliance? • Are we considering offering Sharepoint?

  18. References • http://www.upenn.edu/computing/email/ • http://prowiki.isc.upenn.edu/wiki/

  19. Thank You exchange-help@isc.upenn.edu

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