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Zimbra Service Update December 2, 2008

Zimbra Service Update December 2, 2008. ISC Networking & Telecommunications. Agenda. Overview of Service Availability Report Rates Roadmap Q&A. Overview. Production on July 26, 2008 10 Linux servers in 3 campus data centers 1 TB of mailbox storage

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Zimbra Service Update December 2, 2008

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  1. ZimbraService UpdateDecember 2, 2008 ISC Networking & Telecommunications

  2. Agenda Overview of Service Availability Report Rates Roadmap Q&A

  3. Overview • Production on July 26, 2008 • 10 Linux servers in 3 campus data centers • 1 TB of mailbox storage • Data replicated in Huntsman and MODV campus data centers • Nearly 14,000 users • Default quota is 250 MB

  4. Service Review Availability for FY09 YTD Incidents Remedy Cases

  5. Availability • Target: 99.99% (55 minutes) Advertised: 99.85% (2 hours, 48 minutes) Absolute: 99.82% (3 hours, 22 minutes) Averaged across multiple servers/services

  6. Incidents • October 14: 8.5 hours, storage changes November 2: 3 hours, database inconsistencies Reduced functionality during both

  7. Remedy Cases • SLA: 24 hour response • Since GA, 44 cases • Shortest: 3 minutes • <24 hours to resolve 50% of cases • Longest: 16 days (complexity, vendor escalation)

  8. Rates • No change to base price in two years • Enhanced: $3.00/month • Basic: $3.50/month • Additional storage: $1.25/250MB/month (up from $1) • Quota over 1 GB - $50 onetime setup fee • All future migrations charged T&M

  9. Roadmap Short-term (0-3 months) Medium-term (4-12 months) Long-term (>1 year)

  10. Exchange Free/busy GAL Changes - November Internal ISC Pilot - December GAL sorting to [Lastname, Firstname] - February General Availability - March

  11. BlackBerry Testing now • Internal ISC Pilot - December • Customer Pilot - Late January • GA from Zimbra in 6.0 - After April • Recommend planning for PDA policy compliance

  12. Zimbra Upgrade • 5.0.10/5.0.11 Upgrade - Late February • Needs extensive testing • Kerberized group account access • Zimbra Connector for Outlook dependency

  13. Storage Changes • Retiring current SAN • Evaluation down to 2 vendors • Migration - Late January / Early February • Weekend outage of 2-4 hours

  14. Medium-term • Basic/Enhanced login reporting • Kerberized IMAP Proxy • Scaling • Forward-only Service – July • SMTP-Relay Service - July

  15. SMTP-Relay • Enabled relaying through Zimbra for transition • Existing: Relay if IP in host list • New: Relay if sender/recipient are on ISC service • Reinstating charges for IP-based service in July

  16. Long-term • Instant Messaging • Zimbra Desktop • Kerberized Calendaring

  17. Q&A - Customers • Current - Purge Junk mail every 14 days • Goal - Also purge deleted items every 14 days • Goal - Retire legacy domain support (Ex. pobox.upenn.edu and dolphin.upenn.edu) • Needs - Should user filter rules supersede server rules?

  18. Q&A – Your topics • What is the timeline for Zimbra/Exchange calendar integration? • What are known issues and where do we track them?

  19. References • http://www.upenn.edu/computing/email/ • http://prowiki.isc.upenn.edu/wiki/ISC_Zimbra_documentation

  20. Thank You zimbra-help@isc.upenn.edu

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