Cutting-Edge Technology Solutions for Telecom and Utility Sectors

1. TSRI, a Wicresoft Company Overview By: Lee Nidetz Executive Vice President

2. Founded: August 1991 Wicresoft Acquires TSRI 4Q2010 Corporate Headquarters: Seattle, Washington Wicresoft and TSRI Highlights Corporate • Utilities, High-Tech, LTE / WiMAX, Satellite, Cable & Broadband, VoIP, Wireline, Wireless, Hardware and Software Vendors Sectors • 11 Operation Centers: North America, China, Japan, EMEA & APAC • ISO 9001:2000; ISO 27001; CMM14; COPC; 6-Sigma Global Delivery • Contract Staffing; Project Management and Consulting; Training Services; BPO / ITO; • Offshore Development; Infrastructure Optimization Services Facts • Sales: $120M • Employees: 3,500

3. Our Mission Is To Deliver World-Class Solutions To Help Companies Achieve Operational Excellence Operational Excellence Capabilities Outsourcing Excellence TSRI’s Consultants Offer Advanced Skills With The Latest Technology. We help Clients Successfully Integrate Business & Technology Objectives We Deliver The Right Consultants and Teams To Help Our Clients Fulfill Their Strategic Business Objectives Technology People Processes cGMP Compliance • TSRI’s Consultants Have Mastered Processes and Technology Within the Utility and Telecom Sectors. We Ensure That Our Consultants Can Deliver The ‘Right’ Approach.

4. How TSRI Serves You • Solutions • Contract Staffing: Technical Subject Matter Experts • Consulting: BPO, IT Technology & Business Performance Management • IT Outsourcing: Staffing, Software Development & Testing • IT Infrastructure: Data Center Hosting, Security, Server & Network Support • Benefits • TSQM™ Services Methodology • Full-Value Service • Deep Telecom & Electric Utility Domain Expertise to Complete Each Project as Required • Ready-to-Work Consultants • Focused Recruiting Team to Provide a Ready to Interview Qualified Resource • Timely Return on Investment

5. Technical Screening Quality Management (TSQM™) No Job Boards: We select candidates from our pre-screened internal database of 70,000 SMEs. Structured Interviews: We focus on the strategic value of your actual requirements. 97% Acceptance Rate: Ensures you get the most qualified candidate. We’ll find the right person for the job.

6. Telecom Disciplines Served • Network Operations • Engineering • RF Engineering • OSS/BSS/CRM • Information Technology • Business Process Outsourcing and Management • Software Quality Assurance Testing Services • Finance • Revenue Assurance/Telco Cost Management • Wholesale Services/Access Billing • Regulatory • Marketing and Product Management • Customer Care • Training

7. OSS Systems Service Assurance • Service Quality Management • Subscriber/Customer Experience Management • End to End QoS Network Management • Fault Management • Performance Management • Network Inventory Management • Trouble Ticketing Management • OSS Integration Service Provisioning • Service Activation • Service Order Management • Service Provisioning (Including Workflow) • Device Management

8. BSS Systems • Billing • Convergent Charging and Business Support • Charging • Mediation • Wholesale (Interconnect, Wholesale) • Revenue Assurance • Customer Care and CRM Systems

9. Electric Utility Disciplines Served • Customer Operations (CIS): • Billing, Call Center • Rates and Regulations • Meter Reading & Maintenance (AMR, AMI) • System Operations • Asset Management Systems • Meter Data Management Systems • Transmission and Distribution: • Engineering • IT • Outage Management Systems • Information Technology: • Projects • Telecommunications • Supply: • Contractual Relationships • Real Time Systems: • SCADA, IT • Revenue Assurance: • Fraud and Theft • Regulatory: • State PUC’s • Marketing: • Demand Response Systems • Training: • Curriculum Development • Classroom Delivery • Web Based Training • Computer Based Training

10. TSRI Supports The Latest Technologies • LTE • UMTS/HSPA • GSM • CDMA/CDMA2000 • WiMAX • Fixed Mobile Convergence • IPTV • Metro Ethernet Networking • Optical Networking • Cable Telephony • VoIP Infrastructure • Data Networking • IMS • WCDMA • 3G/4G Networks • Mobile Wallet (NFC) • TDMA • GIS • SMART GRID

11. GIS Disciplines Served • Geo-Spatial Analysts • GNSS • Location Based Services • Spatial Data Infrastructure • Remote Sensing • 3D • LiDAR • Geo-Intelligence Experts • GIS Analysts • GIS Developers • GIS Project Managers • GIS Solutions Architects • GIS Specialists • GIS Web Application Developers • Geo-Spatial Research Analysts • Geo-Spatial Developers • Business Intelligence Analysts • GIS Mappers • Network Analysts • GPS • Navigation Engineers • Geo-Database Experts

12. Training Services Seasoned Training Developers for instructor led, self-paced, computer based and web enabled curriculums. Long term in-house leadership and management staff with Master Level degrees and Instructional Design certifications. TSRI conducts job study interviews to document key activities essential to successful curriculum development and training. Ability to develop or revamp single courses or entire modular curriculums. Curriculum Development

13. Training Services Experienced training resources to suit any training delivery method. TSRI supports traditional classroom delivery, computer based and web enabled remote desktop delivery methods. No two businesses are the same - TSRI supports many hybrid approaches which meet the business needs of our client. Multi-Disciplinary Training Delivery

14. Training Services TSRI has staffing resources with exceptional experience developing methods & procedures, practice cases, business rules, process mapping, custom Job Aids and a host of knowledge retention support materials. Knowledge Transfer Support and Documentation

15. Training Services Conduct process audits to detect deficiencies that lead to increased potential risk and inaccuracies. Apply objective third party best practices assessments to existing processes then develop long and short term strategies for improvement. Process Mapping & Best Practices Assessments

16. Training Services Learning Support System

17. Unique Benefits From TSRI Professional Services Focused On Value Delivery Telecom and Utility Industry Domain Experience Highly Skilled Technical Talent Deep Sourcing & Recruiting Knowledge Quantifiable – Measurable – Results

18. Add Real Value to Our Clients • Qualified Consultants • Telecom Experience • TSRI Shares Your Project Risk • Guaranteed Service Levels And The Reduction Of Operational Incidents • Leverage Experience And Minimize Staffing Turnover Impact Risk Sharing Your Risks Continually Innovating Innovations • Quality Screening • Service Excellence • Improved Access To Experienced Telecom & Electric Utility Resources • Continuous Improvements With The Latest Advanced Technologies • On Demand Talent Pool • Mutual Business Alignment • Benefit Collaboration Alignment Aligning With Your Business • Flex Our Services For Instant Access To U.S. Market Talent • Accelerate Your Market Presence • Alignment Of Our Mutual Business Objectives Our Managed Service offering includes commitments to add value to your business which are underlined by strong contractual commitments

19. Thank You! Please visit our website at www.tsrisolutions.comemail: Lee Nidetzlnidetz@tsrisolutions.com Office:847-272-2940 Cell: 847-363-3679