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e-Research Infrastructure Development and Community Engagement

e-Research Infrastructure Development and Community Engagement. UK e-Science All Hands Meeting Nottingham, 13.09.2007 Alex Voss, alex.voss@ncess.ac.uk. Community Engagement. Two related JISC projects, started April’07 Funded under the e-Infrastructure programme community engagement strand

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e-Research Infrastructure Development and Community Engagement

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  1. e-Research Infrastructure Development and Community Engagement UK e-Science All Hands Meeting Nottingham, 13.09.2007 Alex Voss, alex.voss@ncess.ac.uk

  2. Community Engagement • Two related JISC projects, started April’07 • Funded under the e-Infrastructure programme community engagement strand • Aimed at widening uptake of e-Infrastructures • Common approach to evidence gathering, similar analytic approaches but different outputs / interventions

  3. Understanding & Widening Uptake • Drawing on science and technology studies • Early adopters - followers - late adopters (Not character types) • Mutual shaping • Sociotechnical alignment • Path dependencies - lock-in • Uneven distribution of costs & benefits • User-designer relations • Designing interventions • Based on understanding of drivers / barriers / enablers / alignment / beaten paths

  4. e-Uptake • Enabling Uptake of e-Infrastructure Services

  5. Immediate Aims • Consolidate understanding of user needs • Identification of gaps in the training & support needed • Run training, education and outreach events across disciplines • Create a repository of event information, support information and learning material

  6. Longer term • Recommendations on how responses to barriers might be sustained and funded in the future • Foster ongoing dialogue between service and technology providers, application developers and research communities

  7. Analysis • Of barriers to uptake as well as enablers • Through document reviews and fieldwork (interviews, surveys or direct observation) • Static, linear description is not adequate as there is no one typology of issues • Searchable along a number of dimensions (typologies and tags) through a web interface • Better ‘recipient design’

  8. Intervention • Through Training, Education and Outreach (TOE) Activities • Series of workshops and training events in different application areas • Development of training and support material for these communities • UK ‘one-stop-shop’: event information, support material and support contacts • Crucially: federation to community sites (e.g., NCeSS, AHeSSC)

  9. Stakeholder Involvement • Support through the communities of service providers, technology developers and users (of various stripes) is essential • Review workshops to validate findings • Overlap with other activities exists and creates additional requirements but also opportunities • Aim is to foster an ongoing discourse that will last longer than the project itself

  10. e-Infrastructure Use Cases and Service Usage Models

  11. Outputs • Capturing patterns of use: • Transferable • Inspiring examples • Three different, but related outputs: • Experience Reports • Use Cases • Service Usage Models • Key word here is traceability • Easily searchable and consumable by stakeholders

  12. Collecting Evidence • Gathering experience reports • Semi-structured interviews guided by an interview framework. • Identifies research area, research tasks, and tools and technologies used • Fieldwork and producing short ethnographies of practice • E.g. production of video vignettes • Resource constraints & practical agenda

  13. Use Cases • Engaging stories about e-Infrastructure usage, tied back to more concrete experience reports • Generalise over experience reports • Make usage patterns more user friendly and transferable

  14. Use Cases Example

  15. Community Process • Important aspect to achieve sustainability • OSSwatch consultation explored the idea of forming a community around eIUS and e-Uptake. • Users • Contributors • Committers

  16. Stakeholder Benefits • Potential benefits to Service Providers: • Input for their own requirements analysis and user engagement activities • More publicity for their services • Get at how researchers use a particular service • Understanding of how researchers join up services to achieve a particular goal

  17. Stakeholder Benefits (II) • Potential benefits for researchers: • Learn about ways of using e-Infrastructure • Find out what key decisions need to be made • Find contacts: peers, support, training • Tell service providers about their ways of using e-Infrastructure

  18. Summary / Outlook • Understand uptake as a complex social process • Enable uptake through more targeted interventions • Foster developments within communities rather than just offering technologies to them. • Initial review and conceptual work and piloting of fieldwork • Now developing strategies for the next stage, evidence gathering • Work on technical outputs and planning events • Next presentation: e-Social Science ‘07 @ Ann Arbor, 7th-9th October (http://ess.si.umich.edu)

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