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Introduction to the IQ Conference Room

Introduction to the IQ Conference Room. Team 2 Christine Wessels | Desiree Hodge | Holly Maso. Background. CDH Tech has 8 newly renovated IQ Rooms nationwide Each facility is staffed with an event support team Client satisfaction index has significantly decreased since the renovation.

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Introduction to the IQ Conference Room

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  1. Introduction to the IQ Conference Room Team 2 Christine Wessels | Desiree Hodge | Holly Maso

  2. Background • CDH Tech has 8 newly renovated IQ Rooms nationwide • Each facility is staffed with an event support team • Client satisfaction index has significantly decreased since the renovation EDIT 705 | Team 2 | 12.08.2008

  3. Client Requirements • Training solution to address gaps in staff performance • Training must occur on site • Each site’s staff must be divided into 2 sessions • Training materials must be editable and compatible with MS Office Suite EDIT 705 | Team 2 | 12.08.2008

  4. Training Goals & Objectives Events and IT support staff will be able to: • Pre-configure the IQ room’s audio/video equipment and lighting systems • Troubleshoot technical issues to ensure that the room is fully functional prior to events • Post-event surveys will reflect at least 90% client satisfaction EDIT 705 | Team 2 | 12.08.2008

  5. Summary of Course Design Approach • Defined the problem • Analyzed learners • Current knowledge • Learning preferences • Group characteristics • Outlined general task requirements • Identified performance gap EDIT 705 | Team 2 | 12.08.2008

  6. Summary of Course Design Approach Task requirements • Connect a laptop to wireless internet • Configure lights (on, off, dim, etc.) • Conduct single- and multi-point audio and video teleconferences • Project slides to the LCD screens and remote video participants EDIT 705 | Team 2 | 12.08.2008

  7. Summary of Course Design Approach • Summarized two main goals: • Configure equipment • Troubleshoot issues • Created the course outline • Planned the course “Walk-thru” EDIT 705 | Team 2 | 12.08.2008

  8. Course Content Description Content Overview: • Module 1 – Course Overview • Module 2 – Operating the Lighting System • Module 3 – Pushing a PowerPoint slide show from a laptop to the LCD screens • Module 4 – Conducting a Video Tele-Conference (VTC) • Module 5 – Conducting an Audio Conference • Module 6 – Configuration Exercise • Module 7 – Wrap-Up EDIT 705 | Team 2 | 12.08.2008

  9. Course Content Description • Instructional Strategies (Modules 1-5) Design Approach: • Presentation • Demonstration • Application • Integration EDIT 705 | Team 2 | 12.08.2008

  10. Course Content Description Prototype Materials • Instructor’s Guide • Learner’s Guide • Student Troubleshooting Checklists (developed by students throughout course) • Handouts: • 6.1: Large Group Discussion • 6.2: Group Exercise • 6.4: Final Exercise EDIT 705 | Team 2 | 12.08.2008

  11. Project Development & Implementation Plan • Deliverables • Timelines • Requirements • Next Steps EDIT 705 | Team 2 | 12.08.2008

  12. Project Development & Implementation Plan Deliverables • Instructional Design Document • Instructional Materials: • Instructor guide • Student guide • Instructional materials • Pilot • Implementation • Participant Feedback EDIT 705 | Team 2 | 12.08.2008

  13. Project Development & Implementation Plan Timelines* * Dates may vary and are based on date of design document acceptance and client availability. EDIT 705 | Team 2 | 12.08.2008

  14. Project Development & Implementation Plan Requirements • Review of documentation • Contact with SMEs (as needed) EDIT 705 | Team 2 | 12.08.2008

  15. Project Development & Implementation Plan Next Steps • Management review of design document • Modifications / final approval EDIT 705 | Team 2 | 12.08.2008

  16. Questions?

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