ISO management systems

1. ISO management systems In English, not ISO

2. Introductions

3. Your view of things

4. Business planning

5. Business planning–What do you do?

6. What’s ISO got to do with this?

7. Iso.org • International Organization for Standardization • Independent, non-governmental international organization with a membership of 163 national standards bodies • Subject matter experts that “share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges”

8. ISO 9001 – qualitybusiness management System An overview in plain English

9. Business strategy

10. What are ISO Standards for? • Not trying to tell you how to run the business • Are proposing the core systems and processes needed • Fundamental principles in all management system standards • Risk-based approach • Have a structured system that allows you to • Plan – Do – Check - Act • Done right they are a framework to empower you to • Keep it working now • Give a structure (shaped for & by you) to plan for change • Deliver the continuous improvement you want

11. Two functions Administration • Structure • Administrative controls • Policies & Objectives • Planning • Resource management • Change control • Information management • Monitor & review performance Operational control (quality, H&S, etc.) • Leadership • How things are done • Document • Interactions • Control • The “handbook” for operations

12. Integration

13. HEALTH WARNING • Make the system work for you, not the other way around • The standards are NOT meant to be straightjackets constraining the business • Neither is it paperwork for paperwork’s sake • Don’t let anyone give you a document pack and “insert company name here”….

14. The top three standards

15. Quality management systems - ISO 9001

16. The core for all others…. Business strategy • Risk, and risk-management, philosophy • Context of the Organisation • Organisational Risks and Opportunities  • Policy • Objectives • Management Commitment • Detail key systems and processes and how they inter-act • Key controls for critical systems and processes identified • Documented information control management • Internal Auditing/data gathering • Corrective Action and “Non-Conforming Product” procedures • Management Review and refinement of system • Mechanism to ensure legal compliance (where it is product related or relates to commercial/statutory regulations that affect the organisation)

17. The key elements - strategy • Section 4 Context of the organisation • (the first 3 are guidance/definitions) • Why does it exist? • Who are the stakeholders (“interested parties”)? • What do they want from the organisation (“needs and expectations”)? • What does it do (“scope”)? • How does it do it (“system and processes”)?

18. The key elements - leadership • Section 5 Leadership • Commitment • Ethos • Resources • Setting policies • Communication • Roles, responsibilities & authorities

19. The key elements - planning • Section 6 Planning • Risk-based approach • Setting objectives across (& down) the organisation • Objectives based on the results of the strategic work done in section (4) • Planning to achieve the objectives • Controlling change (where you can…)

20. The key elements - resources • Section 7 Resources (“Support”) • People • Infrastructure • Working environment • Controlling the supply of resources • Organisational knowledge • The one person you can’t do without?....

21. The key elements - Operations • Section 8 Operation • Planning & Control of (quality below, HSE later) • Market research – what does the market want? • Design and development • Controlling suppliers and contractors • Control of production/service provision • Delivery • Quality control and defective product management

22. The key elements - Performance • Section 9 Performance evaluation • Key performance indicators • Customer satisfaction • Internal review (“Internal Audits”) • Analysis and evaluation • Management Review and actions

23. The key elements - improvement • Section 10 Improvement • Things that need fixing • Things that can be done better • Innovation/ideas for improvement

24. Environmental management ISO 14001:2015

25. Key points to note • Administration elements common to ISO 9001 • In addition • Physical and logical boundaries (“Scope”) • Environmental Policy • Environmental Objectives • Lifecycle approach to product and service design • Include (& inform) suppliers & sub-contractors • Legal compliance mechanism • What laws apply & how you comply • Environmental aspects and impacts assessment and register • Establish the controls required to manage the Environmental Aspects • Develop and implement an Environmental Improvement Programme

26. Occupational health & Safety management ISO 45001:2018

27. Key points to note • Administration elements common to ISO 9001 • In addition • Physical & logical boundaries (“Scope”) • Health and safety policy • Objectives • Legal compliance mechanism • What laws apply & how you comply • Health & safety hazards, analyse and assess risks • Risk treatment plans • Big focus on “worker participation and consultation” • Emergency Management plans • Investigate incidents and take remedial action

28. Senior management expectations

29. Senior management expectations

30. Senior management expectations

31. It does mean you

32. Any questions? Thank-you