Presentation Transcript

1. 2013 Learning Competency Program Updates Jaime MacDonald Learning Competency Project Manager Karen Fassio MSL Channel Enablement Manager

2. Agenda

   Requirement Updates Benefit Updates Target Changes Enrollment Cadence Meeting Requirements Partner Resources
3. Program Reminders November 1st is the start of the 2013 enrollment year KPI’s are measured based on 4 complete rolling quarters of KPI activity By re-enrollment date (aka anniversary), partners must meet competency requirements including KPIs to continue in the competency
4. 2013 Requirements Overview
5. KPIs for 2013 Enrollment YearNovember 2012-October 2013 2012 Enrollment Year 2013 Enrollment Year
6. Learning Competency Partner Benefits
7. Target Updates Example/drafts Targets will be calibrated based on the new KPI changes Targets vary by country and will be updated on the Campaign Factory reports
8. Enrollment Cadence Partners with enrollment end dates between November 2012 and March 2013 will have the 2012 KPI’s count towards enrollment Partners with enrollment end dates between April 2013 and October 2013 will be measured using the 2013 KPI’s KPI Reporting is available for partners on the Microsoft Learning Campaign Factory website located at http://www.mslcampaignfactory.com/KPI_Reports.aspx
9. Consumption KPIs Elements of Consumption Total Official Microsoft Learning Product (OMLP) Days purchased Total Courseware Library (CWL) Days purchased Microsoft Certification Exam Purchases (Prometric exam purchases only) Microsoft Official E-Learning Universal Vouchers Reselling Microsoft Official E-Learning
10. Quality KPI Elements of Quality Overall NSAT Rating ((Very Satisfied Customers – Very Dissatisfied Customers - Dissatisfied Customers +100) Ratio of MTM surveys to units purchased (MOC, DMOC & Community Courses) Example 1: Company A purchased 100 units of MOC, 70 MTM student surveys have been submitted and their an Overall NSAT score of 150. Quality KPI points earned = 90% of their Overall NSAT score (150) or 135 Quality KPI points Example 2: Company B purchased 10,000 units of MOC, 2000 MTM student surveys have been submitted and their Overall NSAT score is 190. Quality KPI points earned = 0% of their Overall NSAT score (2000/10,000 = 20%) or 0 KPIS Note: Quality KPI points are based on 4 complete quarters of data and are calculated at the Organization Level only.
11. Contribution KPIs Elements of Contribution NEW: Tech Showcase Prometricexam delivery Certiport exam delivery Note: KPI points for Tech Showcase events will only be awarded for events that Learning Partners close out and confirm the final number of attendees. Points will not be awarded for registered events and estimated attendees.
12. 2013 Enrollment Checklist
13. Program Milestones
14. KPI Reporting and Help for Partners Regional Service Centers (RSCs) are the frontline support for Learning Partners. RSC’s can assist with requirements, partner benefits, managing a partner account, Learning KPI inquiries and general questions They can even access Partner reports from Campaign Factory For KPI discrepancies, Learning Partners should be prepared to provide documentation to troubleshoot Courseware invoices Exam invoices Test center IDs MTM Overall NSAT report Find your local Regional Service Center Campaign Factory reports are updated by the 25th of the month
15. Program Resources for Partners Learn more about the Learning Competency benefits and requirements on the MPN Partner Portal: https://mspartner.microsoft.com/en/us/pages/Membership/learning-competency.aspx Visit Campaign Factory for marketing materials, to learn about the latest campaigns, request Windows Azure 30-Day passes, program benefits and more: http://www.mslcampaignfactory.com/Index.aspx Monitor your KPIs on Campaign Factory http://www.mslcampaignfactory.com/KPI_Reports.aspx Use Metrics that Matter https://www.metricsthatmatter.com/mtm/default.aspx Manage your MPN Partner Profile: https://mspartner.microsoft.com/en/us/Pages/Membership/my-membership.aspx
16. THANK YOU