The No-Excuses Warranty on Tapware YOU Install - Ezyfix

1. The No-Excuses Warranty on Tapware YOU Install What It Is, and Why No One Else Is Doing It

2. At EzyFix, we make tapware and showers that you can install yourself. We offer a no-excuses 5 year warranty on all of our products - even though they are customer-installed. • All other tapware manufacturers in Australia void your warranty if their products are not installed by a licensed plumber. That, and a few other things, have burned many, many customers who buy DIY tapware only to find out later that the manufacturer has ‘copped out’ of covering them. • Because of those experiences, and because our warranty is one of a kind, we get a lot of questions about exactly what it means. Well, we’re here to answer them. Here we go!

3. No Excuses, 5 Year Warranty - What Does It Mean? • It means that anyone can install EZYFIX tapware as per our instructions and still be covered by our full 5 year warranty. • It ensures that you the customer are covered should anything go wrong with EZYFIX tapware - or any EZYFIX product for that matter - regardless of who installed it. • It means our tapware is easy to install and comes with complete instructions - this will not be an IKEA scenario! • Also, to make sure you get the help you need, we operate a DIY helpline. You can give us a call any time to get personal, walk-through instructions on install and care for any product.

4. So, What Is The Warranty? • It means that, if necessary, claiming the warranty is easy. Just contact us via the helpline or our website and we will look after you. • It means we’ll share the fine print with you right here. Here are the finer details of the warranty including all the wording required to comply with the minimum government regulations (which our warranty totally exceeds): • Any claim under this warranty must be made within 5 years of the date of purchase of the product. To make a claim under the warranty take the product (with proof of purchase) to the store where you purchased the product or contact EZYFIX tapware. EZYFIX tapware will pay your reasonable, direct expenses of claiming under this warranty. You may submit details and proof of your expense claim to EZYFIX tapware for consideration. This warranty is given by EZYFIX Tapware ABN 10806209, PO Box 158 Bayswater, W.A. 6053, (08) 9272 6511, sales@ezyfix.com.au . This warranty is provided in addition to the other rights and remedies you have under law: our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. • [Note: Please check your relevant state laws before undertaking DIY plumbing repairs.]

5. Why Is No One Else Doing This? • As far as we can guess, other companies aren’t doing it because they just can’t depend on their products being installed correctly. The cost of failed installs and warranty cover is just too much for them to take on. Hence their rule: if it isn’t installed by a licensed plumber, your warranty is void. • At EZYFIX, we see this as unfair. It allows manufacturers to avoid their obligation to back their products and customers. That’s why we designed products guaranteed to last, and guaranteed to be easy to install and use. • And THAT’S why we introduced the only No-Excuses 5-Year Warranty on tapware in Australia.

6. What Do We Stock, and How Can You Get It? • We deliver Australia-wide. Any Aussie can order online and have their product delivered to their door. Oh, we’re also found in Bunnings Warehouse! • Visit our website to find our products, including: • Revolution Shower Heads • Modern Tapware • Designer Bath Spouts • Laundry Tapware • Plus many more diy tapware products at EzyFix.com.au