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Ian Morris Head of Revenues and Benefits Lewes District Council

Developing the Best Relationship with an External Enforcement Provider . Why is it important to have an effective relationship? How to achieve it? What does an effective relationship look like? What are the benefits?Warning: This material contains strong language and scenes of a sexually expli

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Ian Morris Head of Revenues and Benefits Lewes District Council

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    1. Ian Morris Head of Revenues and Benefits Lewes District Council

    2. Developing the Best Relationship with an External Enforcement Provider Why is it important to have an effective relationship? How to achieve it? What does an effective relationship look like? What are the benefits? Warning: This material contains strong language and scenes of a sexually explicit nature.

    3. Lewes District Council 43,000 households Collected 98.5% of Ł64m Leaves Ł1m uncollected In 2010/11 collected Ł550k from bailiffs from over 800 accounts Currently collected 99.7% of all Council Tax raised since 1993.

    4. CONTEXT - The Collection Process Issue Bill with instalment details Issue a reminder if miss instalment – 7 days to get up to date. Repeat above if necessary If not up to date issue Final Notice – all due! If don’t pay in full – issue Summons Request Liability Order from Magistrates Additional Powers to recover – including distress Issue Fourteen Day Letter Determine next course of action

    5. Why is it important to have an effective relationship? Amount to collect in 2010/11 Ł64m Collected by 31 March 2011 Ł63m of which:- Bankruptcy Ł0 Attachments Ł30,000 Charging Orders Ł50,000 Arrangements Ł470,000 Bailiffs Ł550,000 Committals Ł0 Debtors sent to prison since 1993 Zero

    6. Councils need money to survive. Councils have fewer resources. We all have to work smarter, more efficiently Councils are having to provide more for less. Collection is getting tougher and ….. will get even tougher….

    7. How to achieve it - WHAT MAKES A relationship WORK? Shared Objectives Flexibility High levels of trust Open Exchange of Information

    8. How to achieve it - Starting the relationship Contractual or Partnership? Speed date, by application or network? Prenuptial agreement or trust? One night stand or a long term relationship? Broken heart or Golden anniversary Potential Barrier to success Procurement procedures prevail! Is it best achieved through penalties or through collaboration?

    9. What does an effective relationship look like? The debt collector operates as if they were working for the Council Shared desire to collect the debt Negotiate with debtor Flexibility - Treat each case on it’s own merits Incentivise for a long term solution not a one-off payment. Information Gathering (Employment details etc.)

    10. What does an effective relationship look like? Pre-committal surgeries Easy payment methods/arrangements Visiting Empty properties Wrapping up HB overpayments with CTAX arrears Issue fourteen day letters Support anti-poverty action groups Dispute resolution – use of technology (added value) Manage Accounts with electronic Data exchange Life Without Procurement Bad news is I can end the relationship immediately Good news is why would I if it’s working well?

    11. Creating the best relationship - What are the benefits? Reduced complaints Reduced volumes of nulla bona Fewer but better quality referrals Reduced costs on both sides Quality data Improved collection Zero Cost Relationship?

    12. The Perfect Relationship?

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