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Key Features and Benefits of the 3CX PBX for Windows Server

Key Features and Benefits of the 3CX PBX for Windows Server. Agenda. Why the Windows Platform? Flexibility and Scalability Web-based Localized Administration VOIP Service Providers & VOIP Gateways Call Queues and Ring Groups The Digital Receptionist

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Key Features and Benefits of the 3CX PBX for Windows Server

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  1. Key Features and Benefits of the 3CX PBX for Windows Server

  2. Agenda • Why the Windows Platform? • Flexibility and Scalability • Web-based Localized Administration • VOIP Service Providers & VOIP Gateways • Call Queues and Ring Groups • The Digital Receptionist • Exchange 2007 Unified Messaging Support • Windows Call Assistant • What’s Coming in the next Version?

  3. Why Windows? • Reduce barriers to entry, is relatively easy to manage and support • Short learning curve when compared with other operating systems • Build on additional opportunities with new and existing customers • The 3CX development and management teams history is in Windows development • There are very few Windows based IP PBX’s, making this market very attractive • The ease in which Windows based applications can be extended and integrated with other solutions

  4. Flexibility & Scalability • 3CX supports virtually all SIP compatible hardware, so there is no locking into a specific manufacturer or vendor • Additional lines can be easily added to the system by adding a VOIP Service Provider account or VOIP Gateway • Extensions can be added by virtue of a simple wizard, making it very easy to extend the system to support additional users • The default system voice prompts can be copied and modified to suit the specific needs of any organization • Office hours can be set to allow the system to respond differently when the office is open or closed, this feature can be implemented at virtually every level of the 3CX server

  5. Administration Console

  6. Left Menu Navigation

  7. Server Status Log

  8. VOIP Service Providers • VOIP Service Providers allow you to outsource your telephone lines and/or DID numbers • They also offer low cost national and international calls for easy implementation of customer support numbers • 3CX has been tested with a number of providers, for the current list, please see: • http://www.3cx.com/support/voip-providers.html • Note: Call quality, when using a VOIP Service Provider, is dependent on a high bandwidth, stable Internet connection.

  9. VOIP Gateways • VOIP gateways aka FXO gateways convert PSTN telephone lines to the SIP protocol • Each line on a VOIP Gateway is a virtual SIP extension in the 3CX system • The gateway is a separate network device and can be located virtually anywhere on the network, either locally or remote • A list of 3CX tested gateways can be found at: http://www.3cx.com/support/voip-gateways.html

  10. Direct Inward Dialing (DID)

  11. Line Management

  12. Call Queues (Ent)

  13. Call Queue Options

  14. Ring Groups (SBE, Pro, Ent)

  15. Digital Receptionist

  16. Exchange 2007 UMS (Ent) • 3CX has the ability to tie into the Unified Messaging Services of Exchange 2007 • 3CX voicemail is rerouted to Exchange • Individual 3CX Digital Receptionists can be optionally rerouted to Exchange Auto Attendants • A complete step-by-step guide can be found at: http://www.3cx.com/support/exchange-server-2007.html

  17. Exchange Integration Benefits • The use of the Exchange Unified Messaging System voice prompts and their associated voice response features • Supports directory assistance by spelling the name of the party you wish to connect with • Has the ability to read email to you via your telephone • Allows a user to record a reply to an email in their inbox • Voicemail configuration can be accomplished via OWA or Outlook • The user can invoke the playing of voicemail on any telephone via Outlook • Email notification of missed calls • In version 4 of 3CX, the user will be able to initiate phone calls to telephone numbers in their ontact list from both OWA and Outlook

  18. Outlook 2007

  19. Outlook Web Access

  20. Windows Call Assistant • Increase mobility and productivity: • Easily transfer calls • Indicate presence • Works with • Soft phone • Hardware SIP phone

  21. Version 4 • Secure Branch Office and VOIP Client connections via integrated VPN • T38 fax functionality – receive faxes as PDF files and route them to an email address, also integrate with Microsoft Fax via the VOIP Gateway and 3CX. • New 3CX VOIP client with integrated soft phone, speed dial and call intercept. • Call Parking • SIP ID forking to allow two SIP phones to have same extension number and ring simultaneously • TAPI driver to allow calls to be placed from Outlook

  22. Version 4 (cont) • Easy to use HTTP API to allow calls to be placed from virtually any application, including web based applications like VisNeticMailFlow and Sales Force • Improved inbound and outbound Dialing Plans • Overall system performance enhancements to support for more simultaneous calls, users and call queues • Firewall test utility to aid in 3CX firewall configuration • Syslog messaging support for system logs to be posted to a log management system

  23. Thank you • Thank you for your attention to this presentation! • For questions, please don’t hesitate to contact us at: reseller@deerfield.com

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