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QueVIEW a member of the NovaSUITE Family of Products by Cerecom Systems, Inc.

QueVIEW a member of the NovaSUITE Family of Products by Cerecom Systems, Inc. “The New Star in CTI Development”. C. E. R. E. C. O. M. QueVIEW by Cerecom Systems, Inc. More Time. Time Can Be On Your Side!. Let’s Look at the Process. Server Answers. Database Checked.

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QueVIEW a member of the NovaSUITE Family of Products by Cerecom Systems, Inc.

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  1. QueVIEWa member of the NovaSUITEFamily of Products byCerecom Systems, Inc. “The New Star in CTI Development” C E R E C O M

  2. QueVIEWbyCerecom Systems, Inc. More Time Time Can Be On Your Side!

  3. Let’s Look at the Process Server Answers... Database Checked... Incoming Call... CID or DID The agent can choose to play a pre-recorded message to the caller. LIST When the agent answers the call, the database informaton about the call is presented to the agent. The new call information is added to the “Incoming Call Queue” display. The agent (under advanced) can choose to preview notes about the caller. The agent can choose to answer the incoming call. The agent can manage the queue of incoming calls. By selecting “More Time”. The caller is asked to wait a little longer. The agent can send the call directly to an assistant. When the agent chooses to answer the call, it is transferred through the PBX...

  4. QueVIEW Highlights • QueVIEW puts in control of your incoming calls. • Low-cost, client-based desktop application that places multiple callers in your personal queue automatically. • Each client defines his own profile for answering, holding, and rerouting of all or select incoming calls. • With QueVIEW, each equipped station can be a free-standing ACD system on their own, complete with statistical reporting. • Intuitive screen design and menus decrease training effort and customer ramp-up time. you

  5. To receive your complimentary interactive demonstration kit, contact Cerecom Systems, Inc. @ (972) 964-8786, ext. 283

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