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ES2002 Business Communication

ES2002 Business Communication. Communication: Models, Principles and Problems.

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ES2002 Business Communication

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  1. ES2002 Business Communication Communication: Models, Principles and Problems

  2. We live in a world of communication: a world in which people react violently or peacefully to a statement, an action, or a concept. Pick up the newspaper, snap on the radio, or flip on the TV for proof. A world leader directs a statement of hostility to another (communication), and tanks begin to roll! A president or prime minister steps down (communication), and peace settles over a torn and battered nation. A representative speaks in the United Nations (communication), and fifteen minutes later, rioting and bloodshed take place six thousand miles away. Nations, companies, families, and individuals in today’s world constantly act and react as a result of communication. Sigband and Bateman 1981 ES2002 Business Communication: Communication: Models, Principles and Problems

  3. AN OUTLINE OF TODAY’S LECTURE 1. WHAT IS COMMUNICATION? 2. HOW DOES COMMUNICATION WORK? 3. WHY DOES COMMUNICATION HAPPEN? 4. WHAT ARE THE BARRIERS TO COMMUNICATION? ES2002 Business Communication: Communication: Models, Principles and Problems

  4. WHAT IS COMMUNICATION? What is communication? Can we ever agree on the true nature of communication? Here are some descriptions of human behavior. Does communication take place in all of them? (A) _______You yawn, but no one sees it. (B) _______You yawn, and your friend later realizes that you were tired even though she didn’t pay any attention to it at the time. (C) _______You yawn, and your friend says, “Am I that boring?” (D) _______You wave at a friend, but he doesn’t see you. (E) _______Your friend later says, “I’m sorry I didn’t wave back, but I was thinking about something else and didn’t realize you had waved to me until after I turned the corner.” ES2002 Business Communication: Communication: Models, Principles and Problems

  5. What is communication? (F) _______You wave to a friend, and she waves back. (G) _______You send a letter to a friend, but it gets lost in the mail. (H) _______Your dad lectures you for having a messy room, and although you know he is talking to you, you really aren’t paying much attention. (I) _______You give a speech to a group that is eager to hear what you have to say. Adapted from Littlejohn 2002: p. 8 ES2002 Business Communication: Communication: Models, Principles and Problems

  6. THREE MAJOR POSITIONS 1 The sender-receiver model 2 The receiver model 3 The communication behavior model ES2002 Business Communication: Communication: Models, Principles and Problems

  7. HOW DOES COMMUNICATION WORK? 1Linear model 2 Interactional model 3 Transactional model 4 Power-in-communication model 5 Cultural model ES2002 Business Communication: Communication: Models, Principles and Problems

  8. Sender Receiver Sender Receiver The Linear Model The Linear Model How communication works ES2002 Business Communication: Communication: Models, Principles and Problems

  9. Immediate physical environment Encoding Channel or medium Decoding Sender Receiver Feedback Immediate physical environment The Interactional Model The Interactional Model How communication works ES2002 Business Communication: Communication: Models, Principles and Problems

  10. Immediate physical environment Sender Sender Receiver Receiver Immediate physical environment Immediate physical environment The Transactional Model The Transactional Model How communication works ES2002 Business Communication: Communication: Models, Principles and Problems

  11. Society / Power in Society Society / Power in Society Sender Sender Sender Sender Receiver Receiver Receiver Power Relations between participants Power-in-communication model Power-in-communication Model How communication works ES2002 Business Communication: Communication: Models, Principles and Problems

  12. The Cultural Model The Cultural Model Culture Sender Sender Sender Sender How communication works Receiver Receiver Receiver Receiver Culture Culture Culture Culture ES2002 Business Communication: Communication: Models, Principles and Problems

  13. ESSENTIAL FACTORS IN THE COMMUNICATION PROCESS 1 Participants 2 Modes of communication 3 Immediate physical environment 4 Relations of power 5 Cultures ES2002 Business Communication: Communication: Models, Principles and Problems

  14. WHY DOES COMMUNICATION HAPPEN?Purposes, Motivations and Desired Results of Communication ES2002 Business Communication: Communication: Models, Principles and Problems

  15. WHAT ARE THE BARRIERS TO COMMUNICATION? 1 Differences in perception and language 2 Poor listening 3 Emotional interference 4 Cultural differences 5 Physical distraction ES2002 Business Communication: Communication: Models, Principles and Problems

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