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Recommended Initiatives for ABC Health News. Group D: Tammy Ellis, Matt Goodridge, Emily Klein, Karen McIntosh . Vision/Mission/Values. Vision: Be top source for terms of reliability. Mission: Deliver best health info to people who most need it.
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Recommended Initiatives for ABC Health News Group D: Tammy Ellis, Matt Goodridge, Emily Klein, Karen McIntosh
Vision/Mission/Values • Vision: Be top source for terms of reliability. • Mission: Deliver best health info to people who most need it. • Values: truth reliability, legitimacy, integrity.
Mauricio BACKGROUND • Latino American, Male, Age 21. • Plays in pickup soccer games. • Lower back pain. • Low Health Literacy. • Young and feels invincible despite back pain. • Older smartphone – 3G or non-Apple. • Savvy with social media. SCENARIO • Plays in soccer pickup league. • ABC as sponsor for soccer or fields. • Situation: teammate suggests going to ABC Health for information on back pain
Pamela BACKGROUND • Female, American. Carribean-American. • Mother of a daughter – first year in college. • Regular phone, tablet, • LinkedIn. On Facebook, but not big user. • Oldest is daughter, 2 younger boys. • Busy at work. Minimal time to do health research, but makes time, especially when sending things to daughter. SCENARIO • Already a GMA watcher. Hears about story about sexual risks for women in college. • Googles story and ABC Health/GMA subject. Finds info on topic about ABC Health news. • Sends video link to her daughter.
Nyesha BACKGROUND • Female, age 18. • Carribean-American. • Daughter of Pamela • Just started college in another state – freshman. • Mom sends her health information. SCENARIO • Has built some trust with ABC from Mom. • Uses widespread social media. • Receives links from mom in her email. • Has some minor health concerns and opens occasional links from mom.
Paul & Sarah BACKGROUND • Young couple – mid 20’s. • Wife is pregnant. • Lives in rural area – farming. • Desktop PC. Smartphone. Not much social media. • Googles conditions that affect pregnancy. SCENARIO • Paul & Sarah watch early evening news together (ABC World News Tonight). • Learned about a feature with pregnancy risk. • Banner ads across the bottom directed them to ABC Health blog.
Personas: what did we learn? • Think outside the box. • Think outside yourself. • Objective analysis, not just mirror of our views. • People are more complicated than a website.
Primary Goals • Goal 1: Increase flexibility for creativity. • Measure of Success: meetings with ABC personnel to revise SM plan and reach. • Goal 2: Use existing/successful technology to reach broader audience. • Measure of Success: increased visits from new demographics and returning visitors. • Goal 3: Being ahead of the mosquito. • Measure of Success: Recognition of being ahead of the news cycle. Copying/envy from competitors.
Changes to Design • Highlight health tab for visibility. • Have strong health branding – Dr. Besser’s image on top banner. • Move advertising to right-third of page
Changes to Content • Add mission statement for Dr. Besser. • Strengthen brand: “Better with Besser” • Use opening image to promote Dr. Besser.
Decisions about Technology • Purchase all domains for ABC News Health (.com, .net, .org) • Make sure Dr. Besser has a Twitter handle under his title graphic, and on his online profile. • Dominate SEO standings to bring ABC Health News to top of searches.
Revised Digital Strategy: Recommended Initiatives • 1. LinkedIn page for ABC Health News. • 2. De-silofication initiative. • 3. Yahoo Answers collaboration. • 4. Wild card….
LinkedIn Initiative • ABC Health is not on it. • ABC News Health – a great way to engage professionals of all ages to act as intermediaries. • Start a group discussion. • Comment in other health groups. • Use Dr. Besser and Ashton to start discussion • Show up on LinkedIn Pulse. • Cross pollinate Google Hangouts Livechats.
De-silofication Initiative • Break out of ABC silos. • Meet with other social directors in tech , lifestyle, entertainment, politics, news and weather to devise improved strategy. • Discuss what works, what doesn’t • Review social media types: how the millenials, X’ers, Boomers, and the great generation are accessing content, and promote on those channels (Yahoo Answers, FB ads, LinkedIn groups, blogs).
Yahoo Answers Initiative • Have ABC Health be YA health expert. • “You asked… we answered” • Looking at most popular question themes/topics on Yahoo Answers and putting together content and answers to questions. • Step 1: start by answering small batch of questions from YA on ABC Health channels. • Step 2: see if it drives any interest • Step 3: if it sticks, build on it. 6 months to 1 year down line – integrate more with YA and develop content based on popular YA answers.
Wild Initiative: Predictive Medicine • Use predictive health modeling to improve probability predictions. • Get ahead of the news. • Already used to predict crime, geo-political crises. • Example: Nate Silver and elections.