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Agendas

Agendas. Incremental Outsourcing A Managing IT Project Delivery Strategic Outsourcing at Bharti Airtel Limited. New Service Model – Incremental Outsourcing. Benefits of incremental Outsourcing Managing the shortage of specialized IT workers Reduced time to market

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Agendas

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  1. Agendas • Incremental Outsourcing • A Managing IT Project Delivery • Strategic Outsourcing at Bharti Airtel Limited

  2. New Service Model – Incremental Outsourcing Benefits of incremental Outsourcing • Managing the shortage of specialized IT workers • Reduced time to market • The shift to 24x7 operations • Favorable cash flow profiles • Cost reduction in IT service chains • Making applications globally accessible

  3. Incremental Outsourcing – Cash Flow Enhancement

  4. Managing IT Outsourcing

  5. Managing IT Outsourcing

  6. Managing IT Outsourcing

  7. Managing IT Outsourcing

  8. Managing IT Outsourcing

  9. Managing IT Outsourcing

  10. Managing IT Outsourcing

  11. A Portfolio Approach to Managing IT Projects • Three IT Deficiencies • Failure to assess the implementation risk of a project at the time it is funded • Failure to consider the aggregate implementation risk of a portfolio of projects • Failure to recognize that different projects require different managerial approaches

  12. Projects Typically Fail • Over budget • Average cost overrun: 189% • Delivered late • Average schedule overrun: 222% • Failed to meet expectations • Average coverage: 61% • Larger companies are even worse [Standish Group, 2004]

  13. Source of Implementation Risk • Project size • Experience with the technology • Requirements volatility

  14. Effect of Adding Rick Factors

  15. Risk Metric

  16. Managing the “Dip” during Project Implementation

  17. Risk and Return Distribution for a Portfolio of Projects

  18. Risk and Return Matrix Exercise • Information Systems Implementation at Texas Tech • System #1: Updating MS Office Suite • System #2: Student Relationship Management (SRM) software in Banner. • System #3: RFID system for TTU procurement replacing bar code system.

  19. Criteria for Selecting the Appropriate Methodology • Clear user requirements • Familiarity with technology • Complexity of system • Reliability of system • Time schedule • Schedule visibility

  20. IT Portfolio Approach • Highlights total implementation risk • Enables rebalancing of portfolio to key priorities • Ensure limited resources are linked to critical company needs • 20 individual unites priorities may not be a good portfolio • Existing methods hide commutability (efficiency)

  21. IT Portfolio Approach

  22. IT Portfolio Approach – Barriers • Cut cross management control systems and reallocate scarce resources differently • Changing rules win-loose  to much pain • Can force drastic shift resource allocation inside/out • Not seen as providing enough value – we are OK • Cost too much – Don’t understand it • We choose not to look at IT in aggregate

  23. THE SYSTEMS DEVELOPMENT LIFE CYCLE

  24. Project Phases • Planning (Why build the system? How should the team go about building it?) • Analysis (Who uses system, what will it do, where and when will the system be used?) • Design (How will the system work?) • Implementation (System delivery)

  25. A simple process for making lunch

  26. Process Product System Request Feasibility Analysis Workplan System Proposal System Specification New System and Maintenance Plan Planning Analysis Design Implementation Processes and Deliverables

  27. SYSTEM DEVELOPMENT METHODOLOGIES

  28. Waterfall Development Methodology

  29. Parallel Development Methodology

  30. Incorporate special techniques and tools: CASE tools JAD sessions Fourth generation/visualization programming languages Code generators Rapid Application Development

  31. Phased development A series of versions developed sequentially Prototyping System prototyping Throw-away prototyping Design prototyping Three RAD Categories

  32. How Prototyping Works

  33. Throwaway Prototyping

  34. Planning Analysis Design System Implement Agile Development: Extreme Programming (UML)

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