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The Campus Information Technology Associate Training Program

The Campus Information Technology Associate Training Program. March 20, 2002. Agenda. Welcome CITA Career Ladder IT and CITA Partnership Role of CITA Supervisor Training Program Questions and Comments. CITA Career Ladder. Job Classification System Job Levels

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The Campus Information Technology Associate Training Program

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  1. The Campus InformationTechnology AssociateTraining Program March 20, 2002

  2. Agenda • Welcome • CITA Career Ladder • IT and CITA Partnership • Role of CITA Supervisor • Training Program • Questions and Comments

  3. CITA Career Ladder • Job Classification System • Job Levels • Cita I (Level 12) to CITA IV (Level 15)

  4. IT and CITA Partnership • Defining the Job • Recruiting and Orientation • Communication • Keeping Current • Training Requirements

  5. Role of CITA Supervisor • Set priorities for CITA • Resolve conflicting support demands from departmental users • Identify training needs • Provide time for training and professional development • Evaluate job performance

  6. Training Program • Goal: Help CITAs to become as self-sufficient and knowledgeable of IT as possible.

  7. Training Team • User Services and Help Center staff • Diverse group • Initial meeting June 2001 • Plan and implement a training program within this fiscal year

  8. Program Content • CITA survey (June 2001) • IT staff brainstorming • Reviewed other schools’ programs • Two types of information: • Orientation • Technical • Offer a variety of options

  9. Three Modules • Module 1: Orientation information • On the web • Includes standards information • Module 2: Self-service training materials • Manuals • Online training • Module 3: Formal training options • Customized, on campus, and instructor-led (IT covers entire cost) • Off campus (we share costs with CITA’s dept.)

  10. Module 1: Orientation • Series of web pages • IT Professionals Orientation • IT Overview • Getting Started for CITAs • Help & Resources • Policies • IT Standards • IT Professional Development • http://www.udel.edu/cita

  11. Module 2: Self-Service Materials • Manuals • Online manuals from SANS • Online training • User Education resources

  12. Module 3: Technical Training • Formal Training • On campus • Identify technical skill training needs • Evaluate technical skill training offerings • Off campus • Advertise SANS course training • Address specific training needs

  13. WebCT course for CITA Training • Start here: www.udel.edu/cita/profdevelopment • Review information • Answer a few questions • Get access to training materials and classes • Start now – there are deadlines!

  14. Deadlines • Complete WebCT course as soon as possible • Deadline for book and manual orders—May 1 • Training deadlines: • on-campus—register by May 1 to receive course manuals (training scheduled for May 28–31) • off-campus—allow sufficient time for registration and payment to be made by June 15

  15. Opportunities for Collaboration • Computer Corps meetings • IT staff meetings • User groups • Help Center feedback (Remedy reports) • Mailing list communications

  16. Feedback and Questions • Comments and questions? • What’s next? Training will continue into new FY. • Preferences for training? • Timing? • On campus? • Hands-on? • Topics? • Online?

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