1 / 12

Living Larger : Taking Your Killer App Beyond Libraries

Living Larger : Taking Your Killer App Beyond Libraries. Eloisa Gomez Borah and Tim Carlson eloisa@library.ucla.edu tcarlson@anderson.ucla.edu UCLA Anderson School of Management University of California, Los Angeles. How Software Moves to Libraries.

ferrol
Download Presentation

Living Larger : Taking Your Killer App Beyond Libraries

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Living Larger:Taking Your Killer App Beyond Libraries Eloisa Gomez Borah and Tim Carlson eloisa@library.ucla.edu tcarlson@anderson.ucla.edu UCLA Anderson School of Management University of California, Los Angeles

  2. How Software Moves to Libraries Non-Library Library DBMS OPACS Call Center Software Chat Reference Source: Continuity,00 vol.9 #3, Autumn 2005

  3. Not The Usual Story Library Non-Library eLibrarian AskMe Manager Best Practice VRD 2001 Syllabus 2005 Student Affairs FEMBA eLibrarian eLibrarian 2.0 AskMe Manager EMMI EMBA AMR 2000 2001 2004 2006 2007 2005

  4. How AskMe Manager Works http://www.anderson.ucla.edu/x16380.xml

  5. Functions & Processes • User Authentication: Name & Email • Auto selects request form • Auto-populated Course List • Auto-assigns Work Shifts • Unified or Shared Workspace • Requestor-selected Categories • Auto-populated Knowledge Base • Recommender System using KB • Response & Survey • Reminders and Reports

  6. Designed for Portability + Scalability • Infrastructure • Perl/UNIX/SQL Server • Database Design • Organization Code • Tables: categories, survey questions, responders • Configuration Table • Page Header and Footer: function calls • Separate Layers: visual, logical, data

  7. A Look Under the Hood • Sample URL • -www.anderson.ucla.edu/apps/library/elibrarian/ref_asst_initiate.cgi?org_code=Z6 • Configuration table • <use_survey> • A1 1 • . • . • Z5 1 • Z6 0 • </use_survey > • Org_code and Config table fetch • $org_code=param('org_code'); • $system_title = $config_values{'system_title'}->{$org_code}; • $use_survey = $config_values{‘use_survey'}->{$org_code}; • Database Query • SELECT elib_category_type, • category_description • FROM $database..elib_category_types • WHERE organization_code= \'$org_code\‘

  8. Rollouts (Beyond Library) To Date AMR (thesis project) Jul 2006 Student Affairs Oct 2006 EMMI (executive seminars) Oct 2006 Fully Employed MBA (admissions) Jan 2007 Executive MBA (admissions) Feb 2007 Undergrad Accounting Sep 2007

  9. Differences / Motivation • Community Building • Marketing • Requestor History • Privacy Issues • Ready reference versus research strategies • Internal versus external search and questioning • Volunteer teams versus paid staff • Scheduled staffing versus unscheduled • Anonymity versus visibility • Anderson strategic initiatives • Questions versus categories • Survey versus Non-survey

  10. Adoption Success Factors • Provided solutions for a problem at hand: • Facing high volume of information requests • Email-based systems subject to junk mail • Improved operations: • Provided metrics and management reports • Enhanced image for their tech-savvy clients • Previous adoption by same management

  11. Factors in Non-Adoption • Perceived to be less personal than email • Overhead of adopting a new system and change to current business practices. • Concern about support levels for ‘free’ software • Not fitting business needs

  12. What we would have done different • Learn-from-our-experience • Forks in the Road • Options and Our Decisions • Library Rollout options • Cross discipline rollout options • Anderson Edge decision • Unforeseen Hurdles

More Related