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Kissimmee Utility Authority's Hurricane Preparedness Briefing

Learn about Kissimmee Utility Authority's hurricane preparedness strategies, lessons learned, construction standards, GIS/outage management, vegetation management, emergency operations plan, annual drills, storm response, mutual aid agreements, and customer communications.

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Kissimmee Utility Authority's Hurricane Preparedness Briefing

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  1. Florida Public Service Commission2007 Hurricane Preparedness BriefingMay 23, 2007Kissimmee Utility Authority Ken Davis Vice President Engineering & Operations

  2. KUA System Data • Serves approximately 64,000 customers in Osceola County • Distribution • 857 Miles of Distribution Lines • 41 % Overhead • 59 % Underground • 9 Substations • 47 Feeder Circuits • 15,000+ Poles (majority wood)

  3. KUA System Data • Transmission • 72 Miles of Transmission Lines • 230 kV and 69 kV • 63% of Poles Concrete or Steel • 37% Wood (will reduce to 27% by 2008)

  4. 2004 Hurricane Experience • Charley • 100 % Customers Lost Power • Frances • 36 % of Customers Lost Power • Jeanne • 59 % of Customers Lost Power

  5. Lessons Learned • Hired James Lee Witt, Associates to Conduct Independent Assessment of Preparation for and Recovery From Storms • Improve Communications with Customers During Restoration • Can’t Rely Solely on Media for Communications

  6. Lessons Learned • Better Define Roles of All Employees • Closer Coordination with EOC for Restoration Priorities

  7. Hurricane Preparedness

  8. Construction Standards • Poles Designed to NESC Extreme Wind Loading • All New Construction • Major Expansions or Relocation Projects • Targeted Critical Structures

  9. Construction Standards • 27% of Wooden Transmission Poles to be Replaced with Steel and Concrete • Redundant Circuits to All Hospitals with Automatic Transfer Scheme

  10. Construction Standards • Selected Overhead to Underground Conversions • Underground Utilities Required in All New Subdivisions

  11. GIS/Outage Management • All Transmission & Distribution Facilities Tracked in GIS • Links to Outage Management System • Tracks Outages Down to Individual Customer Level

  12. Vegetation Management • Transmission Circuits • Inspected/Trimmed Annually • Distribution • Three Year Trim Cycle • Increased funding over 75% Since 2004

  13. Pole Inspection Program • All Wood Transmission Poles Inspected Every Two Years • Wood Distribution Poles Inspected on Eight Year Cycle

  14. Facility Inspection Program • Transmission System • Annual Visual Inspections • Annual Infrared Scanning • Distribution System • 5 Year Cycle on Inspections • Infrared Scans of All Circuits Annually

  15. Emergency Operations Plan • All Hazards Approach • Concentration on Hurricanes • Reviewed and Updated Annually • Follow National Incident Management System (NIMS)

  16. Emergency Operations Plan • All Employees Have Pre-assigned Roles • Defined Set of Activities for Each Phase of Storm Preparation, Response and Recovery • Pre-Defined List of Priority Facilities

  17. Emergency Operations Plan • Pre-Assigned Damage Assessment Teams • Circuits Pre-Assigned • Area Coordinators for Teams • Developing Electronic Reporting of Damage Assessment

  18. Emergency Operations Plan • Pre-Defined List of Restoration Priorities • Typical Top Priorities – Evacuation Shelters, Emergency Operations Centers, Hospitals, etc. • Priorities Can be Changed by Directive from EOC

  19. Annual Mock Disaster Drill • Full Scale Drill Practiced Annually (April 12, 2007) • All Employees Participate • Evaluation Teams Rate Performance • Post Drill Evaluation Conducted • Action Items – Changes to Processes, Facilities, Plan

  20. Storm Response and Recovery • Crews Assigned to Ride Out Storm at Selected Fire Stations • Assist First Responders with Wires Down Situations • Assist with Fire Calls for Power Disconnects

  21. Storm Response and Recovery • Personnel Assigned to EOC at All Times • Regular Status Updates Given to EOC • Close Coordination with EOC for Restoration Priorities

  22. Storm Response and Recovery • Mutual Aid Agreements • Florida Municipal Electric Association (Florida Municipal Utilities) • American Public Power Associations (National Municipal Electric Utilities) • Florida Coordinating Group (Florida Municipal, Investor Owned and Cooperative Utilities)

  23. Storm Response and Recovery • Pre-Arranged Agreements • Transmission and Distribution Line Contractors • Outside Engineering (damage assessment and construction management) • Vegetation Management (Tree Clearing) • Lodging, Catering, Laundry, etc.

  24. Customer Communications • Call Centers Fully Staffed 24/7 Throughout Recovery Process • Provide Status Updates to Customers • Emails • Voice Mails or Text Messages • Physically Place “Door Hangers”

  25. QUESTIONS? Kissimmee Utility Authority Ken Davis Vice President Engineering & Operations Phone: (407) 933-7777 Ext. 1210 Email: kdavis@kua.com

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