Herding Pigs: Managing Self-Organizing Teams

1. Required Slide SESSION CODE: DPR305 Herding Pigs: Managing Self-Organizing Teams Mike Vincent Architect, ALM Coach MVA Software

2. Herding Pigs – Managing Self Organizing Teams

3. U Used with permission, Michael Vizdos, www.ImplementingScrum.com

4. So, What’s the point? • Tactics for managing self organizing teams • Key principles for managing people to maximize productivity • Leverage the best engineering practices and tools for both team and management effectiveness

5. Teams of Motivated People that get the job done

6. Why Self-organizing Teams?

7. How Do You Manage a Self-Organizing Team?

9. The Role of Managing Self Organizing Teams

10. Performing Norming Forming Storming

11. Make the context of self-organization well known Boundaries!

12. Subtle control and influence

13. Empower the team

14. Individuals and Interactions

15. Respect People

18. Managing People

19. KITA -Management by Motivation orManagement byMovement?

20. Herzberg’s Motivation-Hygiene Theory Two scales to be managed • Motivation - work content • Hygiene - work context No Satisfaction Satisfaction Dissatisfaction No Dissatisfaction

21. How’s the work context?

22. Work context factors lead to job dissatisfaction when inadequate - When improved they lead to no job dissatisfaction No Satisfaction Satisfaction Dissatisfaction No Dissatisfaction

23. Management of the Work Context (Hygiene) • Proper Management • Identify type of hygiene • Give hygiene for hygiene purposes • Give hygiene for what hurts • Keep hygiene administration simple • Give it and shut up about it

24. Movement = f( extrinsic fear and extrinsic reward)

25. Motivation

26. Motivator factors lead to job satisfaction when present - When absent there is no job satisfaction No Satisfaction Satisfaction Dissatisfaction No Dissatisfaction

27. Motivators • Job satisfaction factors • Achievement • Recognition • Work itself • Responsibility • Advancement

28. Management of Motivators • Is hygiene getting in the way? • Technical competence OK? • Are we using people’s capabilities? • All attitudes are proper attitudes • Which behavior is being reinforced and how?

29. Ability OpportunityMotivation = f(---------------; -------------------; What is Reinforced) Potential Ability

30. So, are our self-organizing teams getting the job done?

31. Productivity = f(Technology, Motivation)

32. Leverage Best Engineering Processes and Tools Visual Studio 2010 ALM • Work items track progress • Managing quality • Reports and Dashboards • Team benefits • Management benefits • The good, bad, and ugly

34. Code Reviews • Unit Testing • Code Coverage • Test Driven Development • Code Analysis • Code Metrics • Application Profiling

35. Scrum Smells • Loss of Rhythm • Talking Chickens • Missing Pigs • Failing Backlog Management • Persistent Signatures • ScrumMaster Assigns Work • The Daily Scrum is For the ScrumMaster • Specialized Job Roles • Testers will not integrate with Team • Reluctance to estimate Backlog Items • Is It Really Done? • Nothing Ever Changes Around Here • No One Wants to Attend Retrospectives • Executive Pressure • Missing Sprint Commitment • Not Acting Like a Team • No Engineering Practices • Gorilla in the Room • Technical Debt

41. Sprint Retrospective • Look back • What did we do well? • What didn’t we do well? • Look forward • Generate actions for the next sprint • Tasks for next backlog • Add to a wall chart in team area • Metrics • Look at key reports • Whole team participates • Can get emotional • Exercise-driven

42. Takeaways • Self-organizing teams need some leadership to stay focused on the proper objectives • Effective coaching facilitates the team coming together with self-organization • Boundaries focus the context of self-organization • Use subtle control and influence • Empower the team • Value individuals and interactions • Respect people • Focus team on deadlines

43. Takeaways • Self-organizing teams need some leadership to stay focused on the proper objectives • Motivation comes from the work itself and can be continually re-energizing. That’s what self-organizing teams are all about. • A productive, healthy work context is essential to keeping your teams working at full potential. Leverage the best engineering practices and tools for both team and management effectiveness

44. Questions ? Mike Vincent MVA Software mikev@mvasoftware.com www.mvasoftware.net

45. Resources for More Information • One More Time: How Do You Motivate Employees?, Fredrick Herzberg Harvard Business Review, January-February 1968. • The Managerial Choice – To be efficient and to be human Fredrick Herzberg, Dow Jones-Irwin 1976 • Work and the Nature of Man Fredrick Herzberg, New American Library, Mentor, 1973 • The Enterprise and Scrum Ken Schwaber, Microsoft Press, 2007 • http://www.mountaingoatsoftware.com/articles/11-toward-a-catalog-of-scrum-smells, Mike Cohn • http://agilepainrelief.com/notesfromatooluser/2008/06/agilescrum-smells.html, Mark Levison • http://msdn.microsoft.com/en-us/library/dd997578(v=VS.100).aspx, Jeff Sutherland • Developmental sequence in small groups, Bruce W. TuckmanPsychological Bulletin, Volume 63, Number 6 1965

46. Required Slide Speakers, please list the Breakout Sessions, TLC Interactive Theaters , Labs and Demo Stationsthat are related to your session. Related Content • Breakout Sessions • DPR205 | Understand the Professional Scrum Developer Training and Certification Program • DPR306 | Metrics That Matter: Real Measures to Improve Software Development • PRC07 | The Agile Methodology Demystified: Implementing Agile in Your Organization • DPR201 | Lean Thinking, Hefty Results • DPR307 | Scrum vs. Kanban: Enemies or Synergies • DPR301 | ALM Success Story: How Blending Methodologies Prevented a Potential Train Wreck • BOF02-DV | What's Really Happening with Agile Teams in the Wild? • Product Demo Stations • TLC-12 | Microsoft Visual Studio Team Foundation Server 2010

47. Required Slide Resources Learning • Sessions On-Demand & Community • Microsoft Certification & Training Resources www.microsoft.com/teched www.microsoft.com/learning • Resources for IT Professionals • Resources for Developers • http://microsoft.com/technet • http://microsoft.com/msdn

48. Required Slide Complete an evaluation on CommNet and enter to win!

49. Sign up for Tech·Ed 2011 and save $500 starting June 8 – June 31st http://northamerica.msteched.com/registration You can also register at the North America 2011 kiosk located at registrationJoin us in Atlanta next year

50. © 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.