Learning, Referencing, Collaborating and Doing 2002 State of the eLearning Industry Report

1. Learning, Referencing, Collaborating and Doing2002State of the eLearning Industry Report Gloria Gery Gery Associates www.gloriagery.com

2. e-Performance Development • We’re about developing performance and getting results • We’re not about instruction, documents, KM • Important to know our discipline but... Keep our eye on the performer and results!

3. Understanding Work Explicit knowledge and documentation of • Work context • How work presents itself • Processes, activities and tasks • Required outcomes • Who does the work • Requirements for structure • Requirements and tolerance for freedom

4. eLearning is not just courses and tools • Necessary but not sufficient • Must be focused on goals not just methods and infrastructure • Strategy is critical

5. Understanding Performers • Who they are • Range of expertise and experience • Confidence levels • Tolerance for structure • Collaboration needs

6. Understanding How People Learn and Learn to Do • Inquiry • Observation and Modeling • Coaching • Trial and error (manipulating variables) Feedback

7. Understanding Modes • Doing • Referencing • Learning • Collaborating

8. When the effort is greater than the time available at the moment of need, people will... Change their goal Delegate, if they can! Make it up Abandon the task Blame, whine and complain

9. Understanding Solutions Based on ROI:required effort and results: • Automating the task • Teaching • Providing Content • Supporting Processes • Supporting Collaboration

10. The Performance/Learning Cycle • Examples • Instruction • Demonstrations • Illustrations • Instructional • Sequences • Process Support • Wizards • Templates • Variable Manipulators • Calculators • Task automation tools • Front ending software • with task processes Learning Doing Collaborating • Peers • Experts • Communities Referencing • Content Resources • Data Courtesy of Ariel Performance Centered Systems, Inc. Cincinnati, OH www.arielpcs.com

11. The Mix Changes Based on • The work • What the performer • Needs • Utilizes • Development skills and available resources • Available time, technology and money • POLITICS

12. Historical Default Instruction... then Online

13. New Default must be What are the best strategy and tactics to accelerate performance development • Power tools • Reference • Instruction • Collaboration

14. Leverage Perspectives Least cost and effort and highest reward for the business and • Developer • Performer • Implementer • Maintainer • Business Management

15. Performance Support Tools and Systems Computer mediated environments integrating • Task structuring support • Knowledge • Data • Tools • Collaboration

16. Sources of Support • Software user interface • Fused, integrated or linked resources • Underlying logic, rules, etc. • Automated task performance

17. Examples

18. eThink Problem Analysis Tool www.kepner-tregoe.com

19. eThink Problem Analysis Tool www.kepner-tregoe.com

20. eThink Problem Analysis Tool www.kepner-tregoe.com

21. Project Management Application Integrating Data, Tools and Information within the Task Flow Project Central Tasks Add a Task: Estimate a Rough Cost Investigate material selection Build a breadboard model Select the phase to view the associated tasks. Select each task to receive options. timeline OpenIssues Add an Issue:: Concept June July May Bubbles need to be larger re: tried widening nostrilsno luck—Bill S. re: consider soapier bubbles—Bud K. Pony isn’t “cute” enough for tomorrows show—Lynne C. re: I painted the eyes blue!—Bill S. re: Look at Jim Willis’ Bucking Bronco from last year.—Lynne C. Working ReviewMay 1, 2000 SelectionJune 23, 2000 Ideate ConceptsIdentify Features Estimate a Rough CostConduct Competitive Research Sketch IdeasResearch Past Projects Go to Calendar view: Courtesy of Ariel Performance Centered Systems www.arielpcs.com

23. Reference Resources • Content • Instruction • Web Sites • Illustrations • Cases and Examples • Etc.

24. Examples

25. Generation Two Process Portal Example: Bringing Product to Market using Procartawww.procarta.com

29. Instruction • Courses • Instructional Sequences • Demonstrations • Simulations/animations

30. Collaboration • Collaboration Tools for • Document sharing • Polling • Communicating • Instant Messaging • Email • Forums, threaded discussions, chat rooms

31. What’s Right? • Determined by • Analysis of work and performance requirements • Technology infrastructure • Leverage • Development staff capacity

32. Issues • Organization not aligned with needs • Structured around artifacts • No accountability for performance outcomes • Methodology around artifacts • Vested interest in status quo

33. Integral Relationship to Online Learning • Learning is an outcome • Performance is an outcome • What we do are only the means to achieve them

34. Lessons Learned • Don’t fall in love with the artifact • Adopt the point of view of the performer/learner • Enable outcomes • Change metrics to performance and learning vs. activity • Be an integrator, not an isolationist • Build the business case