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CX Management Necessity for Growing Startups

To achieve this, an organization must focus on the whole customer journey rather than individual touchpoints that will help them understand problems a customer might face in a particular step of the customer journey.<br>

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CX Management Necessity for Growing Startups

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  1. sales@fivesdigital.com Necessity for Growing Startups CX Management What can growing e-commerce do to gain customers' trust and maintain it? Let's dive into the journey of the customer: ONBOARDING Just a tip, having an omnichannel CX bot might do the trick here! Answer any queries urgently as losing customers at this step is easiest. 01 PRODUCT-RESEARCH In this step, the customer will browse through your platforms to find the relevant product 02 ADD-TO-CART If a customer on your platform chooses to add something to their shopping carts, this means you've done it right so far. 03 TRANSACTION There must be multiple payment options like Net Banking, wallets, Credit and Debit Card transactions. 04 F i n d o u t mo r e a t : W W W . F I V E S D I G I T A L . C O M

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