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Healthcare industry's five forces

This could be due to the complexity of customer experience management in healthcare, the timeliness of feedback forms, and patient satisfaction surveys.

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Healthcare industry's five forces

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  1. FIVE FORCES Five forces work together in the healthcare industry to drive demand for a revamped customer experience management in healthcare. Healthcare Decisions Consumers are taking a greater role in healthcare decisions due to increased cost-sharing 01 Healthcare Purchasers 02 Healthcare purchasers and the government have driven organizations to compete for patients, members, and sales. Survey by HRI 03 Nearly four out of every four respondents to a survey by HRI stated that they had sought treatment. Information Flow 04 The industry is now looking at the information flow through electronic data differently because of "meaningful use." Coverage and Care Models New coverage and care models are available to newly insured customers as part of the health reform. 05 www.fivesdigital.com

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