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Always Hardtalk: Or, Why Successful Spoken Communications Can’t Be a Soft Skill

Always Hardtalk: Or, Why Successful Spoken Communications Can’t Be a Soft Skill. Indian Association of Investment Professionals India Mumbai, September 13, 2011. All models are wrong; some models are useful. — E P Box. Richard Cooper International Training Consultants.

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Always Hardtalk: Or, Why Successful Spoken Communications Can’t Be a Soft Skill

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  1. Always Hardtalk:Or, Why Successful Spoken Communications Can’t Be a Soft Skill Indian Association of Investment Professionals India Mumbai, September 13, 2011 All models are wrong; some models are useful.— E P Box Richard CooperInternational Training Consultants

  2. The meaning of your message Is the message they understand. Mumbai. September 13, 2011 Why Successful Spoken Communications Can’t Be a Soft Skill International Training Consultants. 2

  3. Leadership Why Successful Spoken Communications Can’t Be a Soft Skill

  4. Time to think. Listening Two types Listening to prepare an answer Listening to understand the question Even a third type Not listening at all Why Successful Spoken Communications Can’t Be a Soft Skill

  5. So how flat is the world? The focus of management attention will be on the areas of the business, from innovation to customer service, where personal chemistry or creative insight matter more than rules and processes. To be successful, companies have to invest in workers and technologies that can drive collaboration and interactions inside and outside the company across the entire value chain of customers, partners and suppliers. SourceForesight 2020: Economic, industry and corporate trends, The Economist Intelligence Unit, March 2006 I would rather be a humanist with all his faults, than a fanatic with all his virtues.—E M Forster Why Successful Spoken Communications Can’t Be a Soft Skill

  6. The Five Dysfunctions(of a presentation, talk, phoneconf…) NOT TO MENTION THE ENVIRONMENTAL DYSFUNCTIONS Time-CRUNCH Multi multi multi-tasking Distract… STRESSSSS No clear purpose No clear structure No clear benefit Too much detail Too long Why Successful Spoken Communications Can’t Be a Soft Skill

  7. The Power of preparation: 1 Note Aired on BBC World News. The journalist, ZeinabBadawi, was born in the Sudan. Why Successful Spoken Communications Can’t Be a Soft Skill

  8. The Power of preparation: 2 Note Aired on NBC. The journalist is Tim Russert. Why Successful Spoken Communications Can’t Be a Soft Skill

  9. Giving reasons SITUATION You arrive 40 minutes late for lunch with an old friend(that is, if he or she is still waiting). What do you say? And what are you doingas you give your reasons? You are renegotiating your relationship. Why Successful Spoken Communications Can’t Be a Soft Skill

  10. Giving reasons Conventions Conventionally accepted reasons for bad news, good news, or any situation: my train was late, he’s such a lucky guy, the coffee is cold, Bombay traffic… Stories Explanatory narratives incorporating cause-effect accounts of unfamiliar phenomena or exceptional events such as 9/11, the betrayal of a friend, winning something, a chance meeting, changing a booking… Codes Governing actions such as legal judgments, formal business practice, awarding medals, billing practices… Technical accounts How an engineer, doctor, pilot or fire expert might describe 9/11… Why Successful Spoken Communications Can’t Be a Soft Skill

  11. How we give reasons Popular Specialized All four kinds of reasons-giving commonly do relational work. Codes Conventions Formulas Cause and effect accounts Stories Technical accounts Source: Charles Tilly, Why? Yale: 2006 Why Successful Spoken Communications Can’t Be a Soft Skill

  12. Superior story? Why Successful Spoken Communications Can’t Be a Soft Skill

  13. Punctuate this • A woman: without her, man is nothing. A woman without her man is nothing Why Successful Spoken Communications Can’t Be a Soft Skill

  14. Emphasis Try giving this sentence as many meanings as possible via only the stress you give to each word: Ineversaid shebitmydog Why Successful Spoken Communications Can’t Be a Soft Skill

  15. Is fun trivial Is fun trivial? Why Successful Spoken Communications Can’t Be a Soft Skill

  16. Richard Cooper International Training Consultants Saint Gervais les Bains, France bandrabandstand@mac.com We must accept finite disappointment, but we must never lose infinite hope.—Martin Luther King, Jr. Why Successful Spoken Communications Can’t Be a Soft Skill

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