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Premier-ESA Product Presentation

Premier-ESA Product Presentation. Presented By: Bassel Zoueiter Date: March 12, 2012. Problems facing IT Managers. Problems facing IT Managers. Market Awareness. EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services agreement to address them.

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Premier-ESA Product Presentation

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  1. Premier-ESA Product Presentation Presented By: Bassel Zoueiter Date: March 12, 2012

  2. Problems facing IT Managers

  3. Problems facing IT Managers

  4. Market Awareness EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services agreement to address them

  5. Premier-ESA’s aim

  6. Premier-ESA

  7. Service Categories

  8. Microsoft Premier Packages

  9. Microsoft Premier Services Workshops Supportability Reviews Health Checks & RAPs Chalk and Talks Remediation & Optimisation Dedicated Support Engineering

  10. Services Flow Customer Provide Value Provide Value EXCEED Microsoft Coordination Collaboration

  11. Customer Service Entitlements *MCS deployment days are available at additional costs from Microsoft

  12. Service Delivery

  13. Service Delivery Monitoring ,Quality Assurance & Support Initiating & Planning Service Execution Closing

  14. Covered Products

  15. Service Points Service Points are a set of pre-agreed upon points that the customer can use for additional services covering listed & enrolled products

  16. Service Points

  17. Premier-ESA Team

  18. Reduce Costs Improve Satisfaction Increase System Uptime Assist with Software Deployment Resolve Issues/Incidents Improve Competencies

  19. Ready for change? www.exceedgulf.com/premier-esa Visit us @

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