4 Priorities in Healthcare Organisations | Q1 Newsletter 2019

1. TM Priorities in Healthcare Organisation Priorities in Healthcare Organisation Q1 - eNewsletter Apr–Jun 2019 www.frontenders.in

2. Foreword! Foreword! It is a noble deed to be in the service of others. Nei- ther is it an easy one. The questions of ‘Are we doing the right thing?’, ‘What impact are we creating?’, ‘How can we better ourselves?’ surface time and again. With progress and advancement, there are chances for an organisation to neglect priorities. However, these priorities form the very backbone of the organ- isation. The values must not be bygones. It’s for this conviction of ours, we strive continually. ‘Healthcare’ is a term that is broad, yet it is one which significantly impacts life. Care and conviction form the core of all healthcare teams. In this edition, we have focused on the ‘conviction’ aspect of health- care. It is not just conviction but also responsibility that defines true success. Read on to find out about the priorities in healthcare this quarter. -Editorial team 2

3. 4 Taking the Social Standpoint Priorities in Healthcare Organisation Priorities in Healthcare Organisation Healthcare organisations play the role bridging crucial gaps in the standard of living. Be it hospitals or wellness centres, fitness-based gyms, pharmacies, etc. They are involved in the business of developing, creating and spreading the value of good health. When we say business, it is not to be reckoned with money-making motives. Being in the healthcare services, gives organisa- tions an extra edge. The advantage of knowledge. This is not simply an advantage but also a responsi- bility. It is the rightful duty of those serving in healthcare to spread the knowledge. Contribution can be done in various ways. Beginning from health camps, conferences, events, sponsorships and other biggies in the world of corporate social responsibility. In the least, however, companies can pass on useful information to their clients and custom- er-base. The right knowledge when leveraged is a powerful tool. Utilising social media as a platform to communicate this knowledge can further the stan- dards of not just healthcare but also the health of stakeholders. Employee retention Any service organisation working toward the benefit or improvement of society in general, depends on the quality of people. It is not just people but, the right ones. Maintaining a well-moti- vated and qualified workforce in pertinent. It is often, the small things that count. A word of appreciation, hints of care, a keen interest in under- standing employees go a long way. It need not be expensive gifts that are required. Appreciate and recognise the good work of healthcare professionals. In short, take care of the people that take care of others. 3

4. Priorities in Healthcare Organisation Priorities in Healthcare Organisation Value of service Enough emphasis cannot be laid on the mindset of organisations, or rather the people whom organi- sations are made of. But it is not mindset that is everything. One must focus on the heartset. Yes, that is something valid enough, even powerful, in realising success. The term ‘heartset’ has been defined by Mr. Robin Sharma, a leadership expert in his book – The 5AM Club. It is not just the mindset that matters. The service value must arise from the heart and core of the organisation. All parts of the organisation no matter how small, must reflect this service value. Quality of service In healthcare, it is not okay to say ‘Okay’. It is not right to settle down for mediocre. The best of the organisation has to be given in all aspects. It is not just because the organisation as to be the best, but because it deals with matters of life, of health and of living. Not compromising on quality and care, healthcare organisations have a huge and important responsibility. Therefore, though this priority of quality service. sounds clichéd, every healthcare organisation must constantly review the aspects of quality in the services offered. 4

5. Highlights of Quarter I Highlights of Quarter I Business support service in setting up the centre and marketing an IVF centre in Coimbatore Completed the business planning and working on setting up of dental chain in Kenya Supporting in branding of a 200+ new hospital in Chennai 56 | P a g e VOLUME CALCULATIONS AND ASSUMPTIONS Based on the market research conducted, the following conclusions with regards to the volume flow have been drawn, for the first center at Nairobi, in year 1. ????????????? Managing the operations of a 600 bedded hospital and medical college in Delhi Of this the total available being already served and available to serve for Zuri Dental is as depicted. Working on the expansion plan for a highly reputed South-Indian hospital in Chennai and Bengaluru Confidential and for the party intended in the disclaimer only 5

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