G.K.Bharad Institute Of Engineering

1. G.K.Bharad Institute Of Engineering

2. SUBJECT :- Commu1nication skill Division: D topic :- Listening skill • Prepared by :- Vavdiya Dhvanit • Guided by :- Rahul sir • Roll no :- 41

3. CONTENTS • What is listening? • Different region for listen. • Difference between Hearing & Listening. • Types of listening. • Barriers of effective listening. • Mention the qualities of a good listener. • Effective listening tips.

4. What is listening ? • Listening is the ability diogeneous to understand the encoded message listening is one of the most important skills that you can have listening requires much more intelligence man speaking listening can be describe as a skill that involves receiving , interpreting and responding to the message sent by the communication. • “ Effective listeners remember that world’s have no meanings people have meaning.” • - Larry Barker • “We have two ears and only one tongue in order at we may hear more and speak less.”

5. Different region for listen. (1) Just for pleasure :- music , birds , singing etc… (2) For information :- The news of whether for just can the television or a radio or announcements at a station or airport. (3) To understand :- When some one is explaining what is happening what we have to do what some one feels. (4) To take part ( in conversation ) :- Exchange news with family & friends,. “ LISTENING LOOKS EASY , BUT IT’S NOT SIMPLE EVERY HEAD IS WORLD. ”

6. Difference between Hearing& listening Hearing Listening Listening is something we consciously choose to do. Listening requires concentration so that your brain processers meaning from words and sentences. Listening is more attentive to interpret the sounds requiring concentration of mind. • Hearing is simply the act of receiving sound by the ear. • Hearing simply happens if you are not hearing impaired. • Hearing is rarely the physical ability of ear to listen sounds around.

7. Types of listening Active listening Appreciative listening Attention listening Biased listening Casual listening Comprehensive listening Deep listening Empathetic listening False listening

8. Active listening • Active listening shows the impress and encourage the speaker. • It involves verbal feedback and questioning.

9. Appreciative listening • The listeners looks for the ways to accept and praised the talent of other. • This is just as been listening to a comedian, a musician or an entertainer.

10. Attention listening • Listening to someone or something very carefully and showing attention to it.

11. Casual listening • Listening without showing attention. It is called casual listening.

12. Biased listening • Listening to someone without personal bias or prejudice.

13. Comprehensive listening • This type of listening is useful in classrooms were students listen to lacturer to understand the topic.

14. Deep listening • Some one tries to understand the person, his personality and unspoken meaning. • This is very difficult skill to achieve.

15. Empathetic listening • When we listen to a friend who wants to share his or her feelings, we provide emotional moral supports through empathetic listening.

16. False listening • When some one is pretending to listen but extually he is deeply lost.

17. Barriers to effective listening Psychological barriers Emotional barriers Linguistic barriers Socio-cultural barriers Physiological barriers

18. Psychological barriers • As listening is a purposeful activity, any psychological disturbance can hinder the process of listening because of leads to lack of interest and concentration. • Feeling of anger, sadness, anxiety, or fear can hinder the process of listening.

19. Emotional barriers • Beliefs & Attitudes :- Your strong opinion’s on different issues like religion, politics, or business may prevent you from agreeing with the speaker. • sad memories :- loss of dear one or any incident of similar kind may prevent you from listening. • Anxiety :- The state of health may keep you disturbed at work place and it creates anxiety.

20. Linguistic barriers • When the listener doesn’t understand the meanings of the words used by the speaker, there is a linguistic barrier. • Improper decoding of the message may lead to confusion and misunderstanding.

21. Socio-cultural barriers • In oral communication, listener gives the meaning to the message as per is own understanding. • The interpretation of message can create misunderstanding.

22. Physiological barriers • Hearing impairments :- It is physical disability and requires medical attention. • Hunger :- Hunger can reduce listening span. • Tiredness :- Over work and exhaustion can prevent a listening from pain attention. • Pain :- Physical or emotional pain can block listening.

23. Traits of good listeners • If something is really wonderful in this world it is listening. • When we listening to somebody, we should listen with care with help of the following points one can become a good listeners.

24. Attitude :- most people enjoy talking about them self. Some are lonely & some want to share their feeling. • Body language :- most of our communication is paralinguistic. for ex. It is not what we say that counts but how we say it, the tone we say use and what our body language says. • Paralinguistic:- if you wish to clarify a point you can simply paraphrase what the speaker has said and asked from the speaker whether you have heard it accurately or not. • you can use the following lines: • “so you mean so that” “do you mean that”

25. 2) Avoid distraction 1) Ask question to clarify 6) Don’t argue mentally 8) Put full stop to your anger 7) Get the main points 4) Be unbiased to the speaker Effective listening tips 5) Concentrate and be open minded 3) Be mentally prepared to listen