Cultural Competency in Training and Workforce Development:

1. Cultural elements to consider when developing culturally competent trainings & resources Cultural Competency in Training and Workforce Development:

2. What is cultural competence?

3. The thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.                                                                                   -DHHS/OMH Culture:

4. Carnival: “Crop Over”

5. Carnival: “Crop Over”

6. Competence implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities.                                                                                    -DHHS/OMH Competence:

7. A set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations.                                                    -DHHS/OMH                             Cultural (and linguistic) competence in health:

8. Acknowledging the similarities & differences amongst us, accepting them, and showing empathy in our interactions. -Me So… what is it?

9. "Affects how the giver gives, and how the receiver receives!" Why is it important?

10. Health, healing, and wellness belief systems • How illness, disease, and their causes are perceived by the patient/consumer • The behaviors of patients/consumers who are seeking health care and their attitudes toward health care providers • The delivery of services by the provider who looks at the world through his or her own limited set of values, which can compromise access for patients from other cultures -DHHS/OMH Culture and language may influence:

11. How health care information is received • How rights and protections are exercised • What is considered to be a health problem • How symptoms and concerns about the problem are expressed • Who should provide treatment for the problem • What type of treatment should be given.                                                                             -DHHS/OMH Culture defines:

12. -Plan-Develop-Implement- Stages of Developing Culturally Competent Products/Resources

13. Define your target audience • Become more aware of the culture of your target audience • Be aware of the dynamics that may occur when members of different cultures interact • Assess your personal cultural values and perceptions of the world Planning

14. How will this training/resource be received? • Is this training/resource actually considered to be of importance? • How are concerns about this topic expressed? • Who should provide the training/resource? • What type of training/resource should be given? • ...? Questions to ask:

15. Remember adult learning principles • Utilize feedback from focus groups, conversations with shareholders etc. • Use of consultants/contractors  • Translations etc. • Take into account cost-benefit limitations • Bilingual trainer/products, TOTs, etc. Development

16. Remember adult learning principles • Utilize feedback from focus groups, conversations with shareholders etc. • Assess the personal cultural values and perceptions of the trainer • Use of consultants/contractors  • Bilingual etc. Implementation

17. A guide for addressing the treatment needs of Hispanics/Latinos with alcohol, tobacco, and other drug problems • Training of Trainers • Trainer manual, CD and in-service training • Caribbean Basin & Hispanic ATTC Cultural Elements in Treating Hispanic Populations: Dialogue on Science & Addiction

18. Ryan R. Springer, MPH • The Danya Institute/Central East ATTC • Office: 240-645-1585 • rspringer@danyainstitute.org • www.nattc.org Contact