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ServePro Swap Management Solution

ServePro Swap Management Solution . Easy Exchange Offer for Mobile Phones. ServePro End to End Swap Management Solution. ServePro presents a solution on End to End Swap Management as a one time focused activity. TRADER. CUSTOMER. Transaction confirmation. Select new product.

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ServePro Swap Management Solution

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  1. ServePro Swap Management Solution

    Easy Exchange Offer for Mobile Phones
  2. ServePro End to End Swap Management Solution ServePro presents a solution on End to End Swap Management as a one time focused activity. TRADER CUSTOMER Transaction confirmation Select new product Delivery Center location & contact Get discounted price Exchange Offer How it Works Announce Exchange Offer Pay Exchange price Inform ServePro Receive product from Trader TRADER Closing Call Inform Customer Help with set up configuration and data transfer Collect old product from Customer and swap with the new HELP E-Waste Processiing SERVEPRO
  3. Why is ServeProCapable of Providing this Service ? ServeProis the first and the largest repair & refurbishment facility in India based out of Noida. ServePro has a field services delivery force of greater than 1700 engineers spread across the country ServePro has successfully completed more complex migration assignments in the past! ServePro has a 450 seater technical contact center in Noida. Agents are multilingual and very familiar with ??? processes. ServePro is the ONLY company in India which has: Pan India field services presence. Expertise in handling one time complex migration process. Fully equipped and integrated contact center Experienced in lifecycle management (ILM) of ????. Authorized e-waste recycler. All of the above are required to make this project a success !
  4. Tradus Exchange Offer on Mobile Phones Tradus is going to introduce an exchange offer on mobile phones to cater to a large customer segment . The customer avails this opportunity and buys a mobile phone in exchange for an old phone and concludes a successful purchase transaction on Tradus online by paying the exchange price.
  5. Problem Statement and Proposed Solution Problem Statement The online purchase transaction with the exchange offer on mobile phones needs to be followed by the end to end swap function. A physical location is required to be able to facilitate the swapping process smoothly ensuring a successful conclusion to the whole transaction, leading to a high level of customer satisfaction Proposed Solution On successful completion of the exchange transaction online, information regarding the location of the delivery center is displayed to the customer along with the time to deliver ServePro is simultaneously informed about the occurrence of the online exchange transaction ServePro takes the responsibility to collect the new mobile from the seller and distribute the device to the designated field delivery location. The customer is duly informed when the mobile arrives at the delivery location The customer visits the delivery location to swap the old mobile with the new one. The ServePro technician helps the customer with the setup and data transfer from the old phone to the new one ServePro warehouse will then collect the old device and proceed to send it for e-waste processing ServePro contact center will make a closed loop feedback call to the customer.

  6. Annexure

    ServePro an inTarvo Subsidiary
  7. ServePro Warranty Services ServePro Warranty Services ‐ a 100% subsidiary of InTarvo has over 15 years of experience in warranty service for global OEM’s. Categories covered range from Mobiles, laptops, printers, tablets digital cameras, TV’s and other electronic products.
  8. India’s Leader in Services for Electronics Products Marquee Client Base One Stop Solution in ILM1 Services Over 16 years of experience in serving global clients including HP, IBM, Netgear, Hughes, AOC, TPV among others Track record of cross sales and repeat business from several clients India’s only integrated player in Lifecycle Management Services across high tech products with the capability to offer seamless services to OEMs and consumers Presence in over 150 cities with 200 service centres, 2 repair & refurbishment centres and a 450 seat helpdesk centre Revenue scalability potential backed by established network & skilled workforce Recently launched Extended Warranty Services (EWS) Leveraging existing capabilities to launch direct to consumer subscription-based tech support services Extending its after market services and providing E-waste solutions Largest Industry Player Foray Into High Growth Segments Service centric organization with part sales contributing to < 15% of revenue Focus on quality and service delivery with a track record of highest ratings from customers (1) Integrated Lifecycle Management (2) Repair & Refurbishment Focus On Service Delivery
  9. Industry Recognition Most Promising 10 IMS Companies in India 2010 BPO Company of the Year, Domestic 2010 Technology Fast 50 India2007, 2008, 2009 & 2010 Technology Fast 500 APAC2007, 2008, 2009 & 2010 Best After Sales Service in IT2009, 2010, 2011 Quality Systems Certifications ISO 9001:2008 (QMS - Quality Management System) ISO 14001:2004 (EMS - Environment Management System) ISO 27001:2005 (ISMS - Information Security Management System) OHSAS 18001:2007(Occupational Health & Safety Management Systems)
  10. Pan India Presence Srinagar Jammu Mandi Phagwara Shimla Amritsar Barnala Patiala Jullundhar Chandigarh Hamirpur Ludhiana Una Bhatinda Batala Dehradun Ambala Rewari Biwani Kaithal Karnal Panipat Sangrur Delhi Ghaziabad Faridabad Hissar Sri Ganganagar Noida Gurgaon Roorkee NCR Saharanpur Bikaner Meerut Alwar Haldwani Churu Jaipur Mukundgarh Lucknow Agra Siliguri Sikar Guwahati Barielliy Bharatpur Gorakhpur Ajmer Dimapur Gangapur Kanpur Dholpur Gwalior Jodhpur Darbhanga Katihar Imphal Agartala Muzaffarpur Bhilwara Jhansi Allahabad Silchar Udaipur Kota Varanasi Darbhanga Patna Midnapore Jamshedpur Bhopal Asansol Howrah Jabalpur Indore Ahmedabad Kolkata Ranchi Surat Nagpur Sambalpur Puri Raipur Nashik Berhampur Bhubaneshwar` Yavatmal Ahmednagar Cuttack Adilabad Thane Nizamabad Pune Mumbai Karimnagar Solapur Vizag Warangal Hyderabad Bagalkot Sangli Rajahmundry Nalgonda Mahbubnagar Vijayawada Belgaum Kurnool Guntur Panjim Ongole Margoa Hubli Nellore Tirupathi Bangalore Mangalore Chennai Vellore ServePro centres (Owned & Partner) Pondicherry Mysore Cuddalore Salem Call Center Karaikal Erode Thanjavur Malappuram Trichy Kumbakonam Coimbatore Refurbishment Centers Madurai Kochi Kottayam Warehouses Thiruvananthapuram Nagercoil
  11. Technical Helpdesk Support Services Customer Care & Technical Support Helpdesk involving Voice, E-mail and Web Chat customer queries : Level 1 Customer Care L2 / L3 Tech-Support Helpdesk Integrated E-Mail, Live Chat & Web Support Providing solutions to queries of Customer’s on PAN India basis Technical Support for IT products & Communication Products Remote Solutions Support Warranty & Entitlements Sales of Warranty extension packs Complaint handling Satisfaction Surveys
  12. ServePro Green Earth Recycling Services Authorized e-Waste recycler Reverse Logistics Auditing and Reporting Reuse, Redeploy and Asset Value Recovery Environmental compliance Microsoft Certified refurbisher – Data wiping
  13. Next Steps
  14. Contacts
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