Jeff Wallbank KPSN Partnership Development Manager

1. Jeff WallbankKPSN Partnership Development Manager “How will the PSN change the shape of the Public Sector and the ways in which it delivers services”

2. Agenda • The Stated Benefits of PSN • The Potential Benefits of PSN • The Benefits in action • Issues • Help • Summary • Questions • Find out more

3. PSN - The Stated Benefits Seamless Connectivity • Users linked through a ‘network of networks’ governed by standards • Users will be capable of accessing a range of business and network services where and when they are needed, with security and integrity guaranteed Interoperability Cheaper • Enable a versatile and flexible private network offering interoperability • Allowing users to share information and access open standard-based services • Help make substantial savings of up to £500m a year • Support HMG Strategic Objectives in Transformational Government, Operational Efficiency Programme (OEP), Digital Britain etc PSN Benefits Open Market Place Service Assurance • Reduce the cost and complexity of procurement by creating an innovative open market place • Offer competitively priced services • Enhance the benefits of a multi-supplier environment, by providing the assurance and reliability of a single supplier • Create the tools necessary for end to end service assurance Transformation • Underpin and enable key elements of the Government ICT Strategy and transform cross-boundary working

4. Potential Benefits • Supporting “Total Place” • Bringing together multiple organisations together in one place to deliver services • Using a single communications infrastructure • Using standard equipment and services • Delivering services locally • Delivering services that the citizen wants where they want it

5. Potential Benefits (2) • Cheaper services • Reducing the number of expensive circuits and other network related services used to deliver services • Standardising on procurement contracts • Using local knowledge to keep costs down • Enhancing the purchasing power of the many

6. Potential Benefits (3) • Enabling organisations to work together • Combining Information Assurance policies • Standardising ICT infrastructure services • Dismantling silo’s by removing the technology excuse • Making it easier to access services across all tiers

7. The Benefits in Action Kent Public Service Network (KPSN)

8. Kent Public Service Network (KPSN) Links 1100 sites and 250,000 users Partners enjoy a 500% increase in network capacity Resiliency is inbuilt into the network reducing down time to a minimum Increased business broadband capabilities in Kent by 55% Is now able to offer support to local communities that are struggling to receive broadband services Supporting Shared Services (Interoperability, Cheaper, Transformation)

9. De-Duplication (Cheaper) • Before KPSN – there were some 10+ county wide networks • After KPSN – there are now 6 left that we know of and 2 of these are in pilots to transfer across to KPSN

10. GCSx Aggregation GCSx connections live in March 2009. All Local Authorities using aggregated connection April 2009. Savings and Efficiencies – in the region of £95k per annum Has opened opportunities for new ways of working Has provided increased capacity for Partners Supporting Shared Service (Interoperability, Cheaper, Transformation)

11. Gateways Ease of access – physical/multi channel Customer driven Built on customer insight and feedback Partnership from Central, Local Gov, statutory & 3rd sector providers Service hub collaboration Comprehensive service directory Integrated processes Promote self-help Encourage channel shift Supporting Shared Service (Interoperability, Cheaper, Transformation)

12. Supporting Shared Services (Interoperability, Cheaper, Transformation) • Cluster Working • Groups of LA’s sharing services such as email, audit, building control, HR, Revs & Bens • These are all District or Borough Council’s combining services at operational and managerial levels

13. Supporting Shared Service – it works • Success has been achieved between 3rd and 2nd tier authorities • What about the 1st tier?

14. Issues • Multiple Information Assurance criteria • IL2, Il3, IL4, 224, 334, 444 • GCSx, N3, PNN Accreditations • A lack of trust between public sector organisations • Breaking down the silos, both at a local level and more importantly with tier 1 authorities (central government departments) • An in-consistent approach to IA accreditation and service delivery • …………AND many more

15. HELP • We need to rationalise Information Assurance requirements • We are all public servants paid by the same people the citizen’s therefore we MUST • Start to work more closely with other Public sector organisations • Demand changes in the way we work at all levels • Focus on delivering Public sectors services in the way the citizen wants • Do not just accept NO you can not do it that way – push back

16. Summary • The PSN if implemented and supported locally can change the way public services are delivered • Local Regional PSN’s can help transform Public Sector service delivery if: • All Public sector organisations work together • All Public sector organisations start to trust each other • All public sector workers realise that they work for the citizens ultimately and therefore deliver services in the way they want • It can be done as KPSN and others like HPSN2 and the PSBA are doing it now in the regions.

17. Questions

18. Find out more • Contact • Jeff Wallbank, KPSN Partnership Development Manager • 07850 900277 jeff.wallbank@kent.gov.uk • www.kpsn.net