Outsourcing Opportunities in Poland CEEOA Webinar 26th May 2010

1. Outsourcing Opportunities in Poland CEEOA Webinar 26th May 2010

2. Agenda • Macro-economic overview of CEE; Introduction to Poland and key BPO/SSC locations • Labour market analysis • Polish Office Market Q2 2010 • Q&A Damian Scanlon, PricewaterhouseCoopers Bartosz Wieczorek, AG TEST Włodzimierz Jędruszak, Fisheye Properties PricewaterhouseCoopers

3. Macroeconomic situation in the CEE region • In all of Europe, Poland coped best with the economic crisis: In October 2009, on a map of the European Union on which all the countries with a negative GDP growth were marked in red, there was a single green island – Poland, with its positive GDP growth (with over 1%). • The economic growth of Poland accelerated, resulting ina targeted GDP growth rate estimated at 2.6% for Q4 2009. • The consumer and investment demand is growing at a low speed, and the contribution of net exports is positive due to some improvement in export performance. • With the slowly accelerating domestic demand, the NOBE analysts expect the GDP growth rate to pick up only gradually. PricewaterhouseCoopers

4. Poland - an introduction • Poland is classified by the World Bank as an upper-middle income economy. With a population of over 38 million, and an average GDP per capita of 9665 €, the total GDP of the country is equal to 368.58 € billion (almost twice as much as Czech Republic, Slovakia and Hungary combined). That makes Poland the fifth-sixth biggest economy in the EU – after Germany, France, UK, Italy, Spain, and very close to the Netherlands. • Poland is located in the heart of Europe, close to the economic centre of the continent • The country is a stable democracy, a member of NATO, the European Union, WTO, OECD • Polish economic growth is driven by a dynamic private sector • The currency is one of the most stable in the region • The Polish market is as big as the rest of Central Europe altogether • Poles make up one of the youngest nations in the EU - almost 50% of the population is less than 35 years old • Poland offers a large, educated workforce at competitive prices PricewaterhouseCoopers

5. The environment for inward investment to Poland • In all the mentioned sectors the world’s top companies are present. • Only in 2005 and 2006 Poland became manufacturing hub for LCD screens in Europe. • The offshoring sector is growing at a high rate, R&D related activities are popular as well, so human capital in Poland is being discovered and positively assessed. • In these sectors companies are engaged in a range of activities from: services in accounting, finance, logistics through networks and software research, engineering systems and automation, pharmaceuticals or computer science in R&D. • In these sectors growth is primarily related to the quality and accessibility of human capital at a competitive price. • The Government of Poland has selectively targeted certain areas of industry, in particular those which produce and manufacture value added products or services. These also offer the best growth potential and the best prospects for the sustainable development of Poland. The targeted sectors are: • internationally traded services, including financial services, call centres, shared services centres, information technology centres, • electronics, • automotive, • biotechnology, • research and development, • aviation. PricewaterhouseCoopers

6. Polish BPO/SSC locations PricewaterhouseCoopers

7. Polish BPO/SSC locations PricewaterhouseCoopers

8. Polish BPO/SSC locations PricewaterhouseCoopers

9. Kraków Katowice Łódź Wrocław Gdansk Warszawa Polish BPO/SSC locations PricewaterhouseCoopers

10. Labour market analysis PricewaterhouseCoopers

11. Eastern Europe: population by country PricewaterhouseCoopers

12. Cities in Poland over 200 000 citizens Source: Advisory Group TEST Human Resources survey www.testhr.pl PricewaterhouseCoopers

13. Cities over 200 000 citizens in eastern Europe PricewaterhouseCoopers Source: Advisory Group TEST Human Resources survey www.testhr.pl

14. Student population in Poland - main cities Number of students in Poland – 2 million PricewaterhouseCoopers

15. Student and Graduate specialisations- Warsaw Source: Advisory Group TEST Human Resources survey www.testhr.pl PricewaterhouseCoopers

16. Student and Graduate specialisations- Kraków Source: Advisory Group TEST Human Resources survey www.testhr.pl PricewaterhouseCoopers

17. Student and Graduate specialisations- Katowice Source: Advisory Group TEST Human Resources survey www.testhr.pl PricewaterhouseCoopers

18. Student and Graduate specialisations- Poznań Source: Advisory Group TEST Human Resources survey www.testhr.pl PricewaterhouseCoopers

19. Student and Graduate specialisations- Wrocław Source: Advisory Group TEST Human Resources survey www.testhr.pl PricewaterhouseCoopers

20. Student and Graduate specialisations- Łódź Source: Advisory Group TEST Human Resources survey www.testhr.pl PricewaterhouseCoopers

21. Availability of foreign languages PricewaterhouseCoopers Source: Advisory Group TEST Human Resources survey www.testhr.pl

22. Salaries - SSC Finance sector PricewaterhouseCoopers

23. Salaries - IT sector PricewaterhouseCoopers

24. Salaries - HR sector PricewaterhouseCoopers

25. Polish Office MarketQ2 2010 PricewaterhouseCoopers

26. Office stock share in major Polish cities PricewaterhouseCoopers

27. Office stock share in major Polish cities PricewaterhouseCoopers

28. Prime rents and vacancy PricewaterhouseCoopers

29. Warsaw office market PricewaterhouseCoopers

30. Kraków office market PricewaterhouseCoopers

31. Wrocław office market PricewaterhouseCoopers

32. Katowice office market PricewaterhouseCoopers

33. TriCity office market PricewaterhouseCoopers

34. Poznań office market PricewaterhouseCoopers

35. Łódź office market PricewaterhouseCoopers

36. PwC Presented by: Damian Scanlon Senior Associate – Advisory damian.scanlon@pl.pwc.com

37. About Advisory Group TEST Human Resources • Recruitment & HR Consulting company operating since 1991. • Specialized in establishing shared service centers and business process centres in Poland. • Employment - 60 employees • Locations in Poland – Krakow, Warsaw, Wrocław, Wałbrzych • Range of HR services • Recruitment campaigns for newly established SSC / BPO • Executive search for top and middle level management for SSC / BPO • Recruitment of specialists and graduates for SSC / BPO • Salary Surveys Poland – including SSC / BPO • Assessment /Development centers dedicated to SSC / BPO specifics • HR Consulting: 360 degree feedback, appraisal systems, remuneration systems; satisfaction surveys, training & development • Presented by Bartosz Wieczorek AG TEST HR Consultant • bartosz.wieczorek@testhr.pl • +48 12 350 56 33

38. FISHEYE Properties Establishment is a Kraków based real estate broker and consultancy company specializing in the commercial property market. We are active throughout Poland, with particular focus on Southern Poland and Warsaw. • Presented by: Włodzimierz Jędruszak • Head of Commercial Agency: • wlodzimierz.jedruszak@fisheyeproperties.pl • FISHEYE Properties Establishment Sp. Kom. • 31-158 Kraków, ul. Krowoderska 52 • tel. 12 630 93 00 • fax 12 630 90 68 • www.fisheyeproperties.pl

39. Contact aspire@aspire.org.pl www.aspire.org.pl Members

40. Q&A Members