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Product Engineering Service Webinar May 2010

Product Engineering Service Webinar May 2010. Purpose. We will be holding these Webinars regularly to communicate valuable information to the field thereby better serving our customers. This month we will be talking about ongoing issues on Mailing and Shipping and Accounting Systems.

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Product Engineering Service Webinar May 2010

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  1. Product EngineeringService WebinarMay 2010

  2. Purpose • We will be holding these Webinars regularly to communicate valuable information to the field thereby better serving our customers. • This month we will be talking about ongoing issues on Mailing and Shipping and Accounting Systems.

  3. House Rules • Upon logging in please put your phone on mute so we will not hear background noise (e.g. *6). DO NOT put the phone on hold or we will hear the hold music. • Please save your questions until the end when we will begin answering them one at a time. • Be courteous to other participants so everyone can benefit from the session.

  4. Agenda • Mailing Machines • Ink Issues • OLS • Shipping and Accounting Systems • Open Issues • Q&A

  5. IS/IM

  6. Recent Bulletins • Bulletin 2010/04/27 RN988

  7. Upcoming Bulletins • LAN Connectivity Tool • 5.29.7.5B Release for 460 only • New SW release version 1.X

  8. New Software Release

  9. EnhancementsSoftware Version 1.X Default rate & value Zip/country code management Increase users from 20 to 50 Pin Code protection on 330/350/420/440 Rate part number on screen

  10. IS/IM SOFTWARE ENHANCEMENTS (MARKETING) 10

  11. DEFAULT RATE AND VALUE Q. What is it? A. Ability to link a value to a rate Q. How does it work? A. Two steps: First, set the default weighing mode to “Manual” and create a default weight. Second, go to the default imprint setting and save a weight. NOTE: If you use the default value and rate, then you must change the weighing mode when you want to weigh mail.

  12. ZIP/COUNTRY CODE MGMT New button on screen of 440PLUS, 460 and 480 Allows changing of zip/country without returning to rate selection

  13. INCREASE USERS TO 50 FROM 20 Available on 440PLUS, 460 and 480 Increases the number of users and PIN codes for dept tracking

  14. PIN CODE PROTECTION Available on 330, 350, 420 and 440 Works the same way as IJ/WJ PIN code on every dept possible

  15. RATE PART NUMBER ON SCREEN Rate information (P/N and expiration date) is in supervisor mode/rate management

  16. Fixes & Updates • DBX-21-004: Issue with 460 and DWP. • Ejection issue on the 330/350. • Rate-chaining ability on low-end bases is possible.

  17. IJ/WJ/WJpro/IJ15K

  18. Recent Bulletins & Advisories SB# 985 – IJ/WJ Energy Star Power Supply Failures Power Supplies were failing because some components could not handle the full current load mostly on power up. Old Power Supply style (4124788D) was shipped instead. SA-87 – Shipment of Energy Star Power Supplies (4141843U) Resuming shipment of these Power Supplies until the new modified is received in Memphis by May 24th

  19. Additional adapter information

  20. Additional adapter information NO ADAPTER

  21. NO ADAPTER Additional adapter information (cont.)

  22. Upcoming Bulletins & Advisories Stacker 2 (MST2) secondary board and switch modified

  23. Upcoming Bulletins & Advisories Stacker 2 (MST2) secondary board and switch modified

  24. Re-designed piston print headIJ-90/110 and IJ-15k • Spring-loaded piston installed on the inside of the print head • This will help prevent vacuum loss and ink leakage • A plastic shield installed on the outside of the rubber septum • This will protect the rubber septum from being split by a non-centered ink regulator needle and also help prevent vacuum loss and ink leakage ***Manufactured in 2/2010 with a best before date of 2/2012. Will start shipping soon.

  25. Re-designed piston print head • Old Style • New Style

  26. Re-designed piston print head • 3-D Drawing- Transparent view Body Spring Piston Septum Needle opening Plastic Shield Needle Typical piston assembly

  27. Other IJ/WJ Ink issues • White lines in print • Caused by clogged nozzles • Print heads can be manually cleaned by using a wet cloth but issue returns often • Cause is paper dust and glue residue • Clean upper and lower rollers • Dirty wipers and/or caps and paper path area. • Clean and/or replace both wipers and caps. • If problem persists, the print head needs to be replaced • E156 errors • 20 nozzles are defective or burnt • Usually unrecoverable and the print head needs to be replaced

  28. Other IJ/WJ Ink issues We are getting reports the previous issues may be also caused by “cuts” near the print head nozzles.

  29. OLS Issues

  30. OLS Fixes • Feature Expiration – Contracts expire thereby removing features. • May still occur • SP10 does not get upgraded to SP20 – Prevents department data from showing up on customer web. • May Still occur • WP scale activation – It takes 15 minutes to activate.

  31. OLS Current Issues • Invalid Configurations – Causes connection failure. • tracking 28 machines. • PSD in wrong base • Invalid Passwords – Causes connection failure. • tracking 49 machines. • R&D is creating a patch to fix this issue. • IS/IM beta version 1.7 connection error - Causes connection failure. • Under investigation

  32. Shipping and Accounting Systems

  33. Service Bulletins (SAS) Service Bulletin# 2010/04/01 – Commercial Base Pricing Concerns for Shipping & Accounting Products FriendShip Navigator & iMCM G2 are still supported shipping products for claiming Priority Mail Commercial Base Pricing. Service Bulletin# 2010/04/22 – FriendShip Navigator Computer System Requirements Change Computer performance has become an issue for some FriendShip Navigator systems. To address this, we have changed the recommended computer hardware and operating system requirements. Service Bulletin# 2010/05/07 – iMCM G2 Version 8.34.03 Release iMCM G2 (version 8.34.03) was released to production and includes multiple corrective actions and enhancements, including the ability to perform address cleansing functions with the Satori MailRoom Toolkit. Service Bulletin# 2010/05/08 – FriendShip Navigator Version 1.0.569.414, “FM” Release FriendShip Navigator (version 1.0.569.414, “FM”) was released to production and includes multiple corrective actions and enhancements, including the ability to perform address cleansing functions with the Satori MailRoom Toolkit.

  34. Service Bulletins (SAS) Service Bulletin# 2010/05/15 – NeoTrak Version 5.3.0 Release NeoTrak (version 5.3.0) was released to production and includes multiple feature enhancements, including the ability to introduce the new Janam XM66 handheld device. Service Bulletin# 2010/05/14 – Smart Track Version 3.4.0 Release Smart Track (version 3.4.0) was released to production and includes multiple feature enhancements, including the ability to introduce the new Janam XM66 handheld device.

  35. Service Advisory’s (SAS) SA# 85 – End-of-Support for Windows XP SP2 & Windows 2000 In accordance to Microsoft’s Product Lifecycle, the support for Windows XP Service Pack 2 and Windows 2000 will end on July 13, 2010.

  36. Product Enhancements (SAS) Introduction of Satori MailRoom Toolkit for address validation functions with iMCM G2 and FriendShip Navigator Requires the latest release of Satori’s MailRoom Toolkit Architecture Supported with iMCM G2 v8.34.03 or greater Supported with Navigator v1.0.569.414 “FM” or greater Satori Bulk Mailer cannot be used for address validation functions with G2 or Navigator Upcoming release of the Janam XM66 for NeoTrak and Smart Track Slated to be release by Marketing on June 1st Supported with NeoTrak v5.3.0 or greater Supported with Smart Track v3.4.0 or greater

  37. Other Action Items (SAS) System 36 / 77 / Global Discontinuation for Support The target date for discontinuation is July 1, 2010. iMCM G1 Discontinuation for Support The target date for discontinuation is January 1, 2011. Support for FedEx is slated to be discontinued on August 1, 2010. FriendShip / MailManager II Discontinuation for Support The target date for discontinuation is January 1, 2011. The final version of FriendShip will not include any rate change requirements for 2011.

  38. Open Issues

  39. IM/IS Open Issues • Broken Wipers on IS/IM • Connection Issue with beta 1.7 • Over-weighing issue with DWP • DBX-21-022 with 460 and DWP • Partial imprints with IS/IM • New form for tracking this issue will be released.

  40. Q & A

  41. Q&A • Q. Is windows SP 3 supported? • A. Yes • Q. When is the new Print Cartridge available? • A. Tony will release SB. • Q. Imprint Issues on IM/IS • A. Will Create Survey on Online • Q. DWP overweigh issue. • A. Working on it • Q.

  42. Q&A • Q. MCM does not update the dec register with IS/IM • A. Mike will check • Q. How do you add the slogans if they were deleted? • A. Call TS and have them add it. • Q. Are the keys still sticking? • A. There are still reports of the issue.

  43. Q&A • Q. Is the upgrade from WJ/IJ to IM/IS still require a new order? • A. Yes. The system will not allow an upgrade. • Q. Can we clear a lockout other than using an audit? • A. Yes, use the update registration • Q. Are buttons becoming a problem sticking? • A. Yes. We will investigate this issue. • Q. Pressing the button twice causes the screen to freeze. • A. This has to be confirmed. • Q. Can a confirmation button be added to the funds loading screen? • A. We will put in the request.

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