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Mobile Centrex

Mobile Centrex. TELES NGN Overview. TELES provides an advanced NGN solution including: Class 4 & Class 5 softswitches Media Gateways, Media Server and SBCs Comprehensive System Management solution

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Mobile Centrex

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  1. Mobile Centrex

  2. TELES NGN Overview • TELES provides an advanced NGN solution including: • Class 4 & Class 5 softswitches • Media Gateways, Media Server and SBCs • Comprehensive System Management solution • TELES NGN solution addresses the service provider requirements and offers an integrated suite of applications • TELES NGN solution is composed out of carrier grade and scalable platforms

  3. TELES NGN Overview

  4. Class 5 overview • Standard based & scalable Class 5 solution • Carrier-grade reliability and availability   • Provides hosting subscriber-based VoIP applications • For business and residential customers • Allows customization of service packages • Managed Soft client and IP Phone portfolio • Comprehensive system management capabilities • Integrated system and device management • Web-based Customer Self-Services • Role-based web provisioning system  • IMS ready

  5. Class 5 Applications

  6. Solution Components – Class 5 Server • Class 5 Server • Large Call Control Feature Set • Centralized Routing Engine • User & Feature Management • Enhanced features like Voicemail, Conferencing, SMS Messaging and IVR assistant • Class 5 System Management • Provisioning • Web based, centralized management system • Multi Client capability and role based security concept • Customer Self Service Interfaces • Easy integration through standardized XML interfaces • Billing • System generates Call Detailed Records (CDR) • Interface for CDR mediation platform

  7. Solution Components – Class 5 Server • Class 5 System Management • Device Management System - Plug & Play • Automated configuration and management of SIP hard phones and IADs • Fully automated, easy to use, web based rollout and configuration of ALL soft clients • Centralized storage for voicemail, announcements and client configurations • Alarming & Backup • SNMP support • Interfaces for existing Alarming umbrella management system (e.g. NetCool, Unicenter) • Online full and differential backup concept • Integration into existing umbrella management (e.g. Legato, HP Open View)

  8. Mobile Centrex

  9. Mobile Centrex – Mobile Only

  10. Mobile Centrex – Mobile + IP Integration

  11. Call Feature Set • Calling Line Identification Restriction (CLIR) ,Calling Line Identification Presentation (CLIP) • Speed Dial, Redial, Recall • Direct Dialing Incoming (DDI) • Direct Dialing Outgoing (DDO) • Call Forwarding Unconditional (CFU), Call Forwarding Busy (CFB) Call Forwarding No Reply (CFNR), Call Forwarding Selective (CFSE), Call Forwarding Timeout (CFTO), Call Forwarding Unregistered (CFUR) • Voice Messaging / Voice Mail • Conference Call • User Groups • ACD extensions • Outgoing / Incoming Calling Plan • Alternate Numbers (alias) • Client Matter Code (CMC) • Skip Feature on Loop • Unattended Transfer, Attended Transfer • Multiple Subscriber Number • Call Waiting (CW), Call Hold (CH) • Manager / Secretary Team Feature • Parallel Ringing (PRNG) • Call Completion No Reply (CCNR), Call Completion Busy (CCBS), Call Back Number (CBNR) • Call Park, Call Pickup • Music on Hold • Early Media • Night Mode • Instant Messaging, SMS, Email • Presence • Call Queuing (Hunt Group) • Pickup Call Queuing • Conferencing Bridge • Remote Speech Control • … • Others: • Easy to use Web based Provisioning • Zero touch client configuration • „One Click“ web based installation of soft clients

  12. Click2Dial from any application Click2Dial for desktop phone Click2Dial from outlook Solution Components - Softclients CTI Client Business Softphone SIP Call Operator Advanced • Feature rich and easy to use softclient • Phone/Contact status • Call History • Voicemail integration (MWI) • Support of Call Queues • Call recording • Transfer calls via Drag&Drop • Corporate telephone book (LDAP) • Connect to CRM System (TAPI) • Multiline support • Multidomain support • Emergency proxy • Intuitive look and feel • Branding / Customizable Interface • Auto Provisioning • Auto Update • Domain- Private- phone book • Sending E-Mail • Shortdial-buttons • Login in/out • Dialing from Outlook (TAPI) • Hotkey dialing • Advanced normalization • Localization • Fully integrated in “one click” installation platform Basis

  13. Advanced Client Portfolio • Advanced client portfolio • Wide range of end devices to address different demands • Hard phones, soft clients, IADs, CPEs… WLAN IP phones Dual mode phones • Mobile handsets • Soft phone • Mobile operator DECT IP phones IP phones

  14. Integration of TELES Access Gateways • Connect legacy PBXes: • VoIP Trunking • Mobile Trunking • Decentralized Gateway routing • Local Breakout • Remote survivability • Zero Touch configuration

  15. Integration of TELES Access Gateways

  16. Integration of TELES Access Gateways • VoIPBOX FX • 4-16 FXS/FXO ports • VoIP: SIP/H.323 • VoIPBOX BRI • 2-4x ISDN BRI • VoIP: H.323/SIP • VoIPBOX E1 • 1-6x E1 Interfaces • VoIP: H.323/SIP • PSTN: ISDN PRI, SS7, CAS R2 VoIP Gateways

  17. Integration of TELES Access Gateways • iGATE FCT (BRI) • 2x GSM / 1x ISDN BRI • iGATE FCT (FXS) • 1x GSM / 1x FXS • VoIPBOX GSM 4 • 4x GSM • VoIP: H.323/SIP • VoIPBOX GSM 4 FX • 4x GSM / 4x FX • VoIP: H.323/SIP • iGATE • 4-32x GSM/CDMA/UMTS • VoIP: H.323/SIP • PSTN: ISDN PRI, SS7, CAS R2 Mobile Gateways

  18. Questions? Thank you! www.teles.com/tcs

  19. Agenda • Class 5 Solution Overview • Class 5 Mobile Centrex • Solution Components

  20. Case Study: T-Mobile Austria CASE STUDY

  21. T-Mobile Austria – Mobile PBX for Business Customers • The Client • T-Mobile Austria is the leading mobile service provider with around 2 million customers and a market • share of 30%. As a leading and innovative mobile provider, T-Mobile is continuously seeking new • services to attract new customers. • The Request • T-Mobile were looking to offer business customers with a Mobile PBX that will enable them to replace • existing PBX systems at customer sites with a hosted mobile solution. The solution shall support Call • Operator, Executive/Secretary Team feature, Conferencing Bridge, SMS, E-mail, Instant Messaging, • Corporate Directory and Presence information for mobiles. • The appropriate solution should include an easy to use customer self provisioning. • The Solution • TELES installed our carrier-grade C5 Softswitch Mobile PBX in T-Mobile’s wireless network. On top of the Softswitch we provided integrated device management, a web-based system management and a • customer self-care system. • The Result • T-Mobile Austriaoffer enterprises with a complete ‘replacement portfolio’ including fixed line PBX • replacement with the Mobile Centrex.

  22. T-Mobile Austria Mobile PBX Solution

  23. T-Mobile Austria Mobile PBX Solution • BENEFITS • No web configuration, schedule needed • PIN can be easily sent to users • Maximum of participants can be configured • KEY FEATURES • Key is 24/7 valid • Public Admin- User-PIN • Dial IN • Recreate PINs if needed

  24. T-Mobile Austria Mobile PBX Solution • KEY FEATURES • Support of Call Queue • Transfer calls via Drag & Drop • Dialing from Outlook (TAPI) • Dialing from any application (Hotkey) • Corporate telephone book (LDAP) • Domain- Private- phone book • Sending E-Mail/SMS • Short dial-buttons • Call recording • Login in/out • Seamless Update • Fully integrated in “one click” installation platform Used as a stand-alone Softphone or together with a Mobile Phone!

  25. T-Mobile Austria Mobile PBX Solution • BENEFITS • Replacement of traditional PBX • Additional service-bundles • Decrease churn-rate • Additionally capturing call minutes and monthly fee • Scalable solution • KEY FEATURES • Self-provisioning • Call state information of mobile phones • Call operator / groups • SMS notification • Conferencing bridge • Manager-Assistant feature

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