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2009 ANNUAL REPORT

La Crosse County Emergency Services. 2009 ANNUAL REPORT. Public Safety Communications. Mission Statement.

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2009 ANNUAL REPORT

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  1. La Crosse County Emergency Services 2009 ANNUAL REPORT Public Safety Communications

  2. Mission Statement The Public Safety Communications division of La Crosse County Emergency Services responds to public safety needs of people in La Crosse County by providing professional call-taking, dispatch and support services to pre-hospital medical, fire and law enforcement agencies.

  3. Poster courtesy of SCC Communications Corp

  4. One Call Gets it All! Police Fire EMS

  5. PEOPLE

  6. 2009 Judiciary and Law Committee Joe Bilskemper District # 35 Supervisor Vickie Burke District # 26 Supervisor – Chair Ray Ebert District # 22 Supervisor Bridget Flood District # 12 Supervisor Maureen Freedland District # 8 Supervisor Tara Johnson District # 18 Supervisor Joe Veenstra District # 3 Supervisor

  7. 2009 Public Safety Communications Board Sheriff Steve Helgeson, Chair La Crosse Sheriff’s Department Chief Scott Alo, Vice Chair Bangor Police Department Vicki Burke County Supervisor Chief Gregg Cleveland La Crosse Fire Department Chief Don Dominick Onalaska Fire Department Chief Edward Kondracki La Crosse Police Department Chief Dave Munson West Salem Fire Department Steve O’Malley La Crosse County Administrator Bruce Ranis City Council Member Chief Jeff Trotnic Onalaska Police Department Dr. Eric Voter Medical Doctor

  8. 2009 Public Safety Communications Personnel Supervisors Nancy Heimke Michael Thompson Ken Damaschke Nancy Lubinski Tim Vogel Telecommunicators Senior Allan Tiedt Michael Sevallius Lori Peterson Melissa Rendler Dawn Heiden Lisa Deyo Ruth Krueger Sonja Christopherson Don Mollway Holly Inglett Dave Hutchison Sara Kappauf Rose Rosenbaum Mitch Tofstad Cory Lynch Telecommunicator Advanced Jason Allen Telecommunicator Erika Brindisi Michelle Griffin Kevin Brickner Zach Rieves Probationary Shannon Carey* Erin Bunke* Dustin Wood Dispatch Clerk Kim Williams Office Assistant Patti Jakowski Payroll Manager Alan Blencoe (Formerly Technology Coordinator) Administrator Jay Loeffler * Resigned in 2009 Names in italic have served 20 or more years

  9. Personnel Reclassification “Technology Coordinator” to “Public Safety Communications Manager” Al Blencoe On staff since 1984 Telecommunicator Supervisor in 1989 Technology Coordinator in 2003 Duties include: Supervision of the Supervisors Project Management Open Records

  10. Telecommunicator’s Code of Ethics As a telecommunicator, I regard myself as a member of an important and honorable profession. I will keep myself in the best possible physical condition at all times. I will perform my duty with efficiency at all times. I will be exemplary in my conduct, edifying my conversation, honest in my dealings and obedient to the law of the city, state and country. I will not, in the performance of my duty, work for personal advantage or profit. I will at all times recognize that I am a public servant. I will give the most efficient and impartial service of which I am capable at all times. I will be courteous in my contacts at all times. I will regard my fellow telecommunicators with the same standards as I maintain myself. I will be loyal to my fellow telecommunicators with the same standards as I maintain myself. I will be loyal to my fellow telecommunicators, my superiors and my agency. I will accept responsibility for my actions. I will do only those things that will reflect honor on my fellow telecommunicators, my agency and myself.

  11. SERVICES

  12. Communications Center Services • Telephone Lines • 16 9-1-1 Land Line Trunks • 18 9-1-1 Cellular Line Trunks • 2 Emergency Alarm Lines • 2 Direct Lines • Franciscan Skemp Healthcare Center • Airport Security • 4 Lines La Crosse City Police Department • 2 Lines La Crosse Sheriff’s Department • 2 Lines Onalaska Police Department • 1 Line Town of Shelby Police & Fire Department • 15 Total In/Out Lines for the Emergency Dispatch Center

  13. Radio Communications • POLICE DEPARTMENTS • La Crosse Police Dept • La Crosse Sheriff’s Dept • Onalaska Police Dept • Holmen Police Dept • West Salem Police Dept • Campbell Police Dept • Bangor Police Dept • Shelby Police Dept • FIRE DEPARTMENTS • La Crosse Fire Dept • Onalaska Fire Dept • Holmen Fire Dept • West Salem Fire Dept • Campbell Fire Dept • Bangor Fire Dept • Shelby Fire Dept • Farmington Fire Dept • AMBULANCE • Tri-State Ambulance • FIRST RESPONDERS • La Crosse First Responders • Onalaska First Responders • Holmen First Responders • West Salem First Responders • Bangor First Responders • Campbell First Responders • Farmington /North Bend First Responders • Shelby First Responders • Brice Prairie First Responders • PUBLIC WORKS DEPT • City of La Crosse • County of La Crosse • Town of Shelby • OTHER • Marine Band Radio • MTU • Airport • La Crosse Center

  14. Radio Communications continued • PAGING • La Crosse Fire Dept • Onalaska Fire Dept • Holmen Fire Dept • Shelby Fire Dept • Bangor Fire & First Responders • Campbell Fire & First Responders • Farmington Fire & First Responders • West Salem Fire & First Responders • Brice Prairie First Responders • Dive/Rescue Team • Emergency Government • Emergency Alert System • Mass Casualty Team

  15. Radio Communications continued • Bangor Fire Department • Campbell Fire Department • Farmington Fire Department • Holmen Fire Department • Shelby Fire Department • Sirens • Bangor Warning System • Holmen Warning System • La Crosse Warning System • West Salem Warning System We provide Law Enforcement Computer services for all criminal justice agencies in La Crosse County. Monitor Marine Band Radio and dispatch for water-related emergencies.

  16. It’s just another day! During an Average day in 2009, we: • Answer or place 823 phone calls • Answer 77 9-1-1 calls • Dispatch 300 police calls for service • Dispatch 17 emergency medical calls for service • Dispatch 6 fire calls for service • Obtain 92 criminal histories • Obtain 74 driving records • Obtain 5 vehicle registration records • Send 13 administrative messages • Enter 9warrants • Cancel 11warrants

  17. 2009 Average Calls For ServiceBy Hour Help! Average Calls 1st Shift 2nd Shift 3rd Shift 35% 40% 25% Hours of the Day

  18. Busiest Day of the Week Total calls for service for the year average for each day of the week

  19. LAW ENFORCEMENT

  20. 2009 Law EnforcementCalls For Service La Crosse Police Dept 59,579 La Crosse Sheriff’s Dept 22,407 Onalaska Police Dept 15,211 Holmen Police Dept 5,584 Campbell Police Dept 3,471 Bangor Police Dept 2,568 West Salem Police Dept 3,648 Shelby Police Dept 783 TOTAL POLICE CALLS FOR SERVICE 113,251 1%

  21. Law Enforcement CallsFor Service – 15-year History The above chart reflects one count per agency per call

  22. Law EnforcementCalls In 10 Years 5%

  23. EMERGENCY MEDICAL

  24. 2009 Emergency Medical Calls La Crosse First Responders 3,489 Onalaska First Responders 1,032 Holmen First Responders 501 West Salem First Responders 289 Shelby First Responders 152 Bangor First Responders 201 Campbell First Responders 163 Farmington First Responders 91 Brice Prairie First Responders 48 Coon Valley First Responders (La Crosse County Calls) 9 TOTAL EMERGENCY MEDICAL CALLS 5,975 3 %

  25. Emergency Medical Calls15-Year History

  26. Emergency Medical CallsIn 10 Years 78%

  27. FIRE

  28. 2009 Fire Calls Dispatched La Crosse Fire Dept 1,244 Onalaska Fire Dept 327 Holmen Fire Dept 151 West Salem Fire Dept 76 Shelby Fire Dept 50 Campbell Fire Dept 53 Farmington Fire Dept 47 Bangor/Rockland Fire Dept 43 Coon Valley Fire Dept 8 TOTAL FIRE CALLS 1,999 4 %

  29. Fire Calls Dispatched15-Year History

  30. Fire CallsIn 10 Years FD 10%

  31. PHONE CALLS

  32. Total Calls 2009 300,439 25,037 823 25,697 21,370 24,763 25,776 26,856 26,852 27,479 26,105 25,532 23,996 22,262 23,751 2008 318,653 26,554 871 25,831 24,999 24,144 25,738 28,018 28,422 28,639 26,905 28,691 27,565 24,198 25,503 Total Calls Average per Month Average per Day By Month January February March April May June July August September October November December 6%

  33. Telephone CallsBy Month

  34. Past 15-year History (all calls) All-time total - 8,613,938 (since dispatch center inception in 1983)

  35. All Telephone Calls 10 YearComparison: 18%

  36. 9-1-1 Phone Calls • 20092008 • Total 9-1-1 Calls 27,994 28,830 • Average per Month 2,3332,400 • Average per Day 7779 • By Month • January 2,361 2,422 • February 1,7722,239 • March 2,1422,076 • April 2,3032,186 • May 2,4672,390 • June 2,4302,599 • July 2,6822,549 • August 2,4882,378 • September 2,3432,651 • October 2,2972,482 • November 2,2592,233 • December 2,4502,625 “9-1-1 Emergency!” 3%

  37. 9-1-1 Calls By Day Average 9-1-1 Calls Per Week for 2009

  38. 9-1-1 Calls by Month

  39. 9-1-1 Calls 15 Year History (All-time total 616,304)

  40. 9-1-1 Telephone CallsIn 10 Years: 1%

  41. 2009 9-1-1 Ring Time Facts • Answering 9-1-1 Performance • 10 seconds or less 95.11% of the time • 20 seconds or less 99.38% of the time • 40 seconds or less 99.93% of the time • 19 out of 27,994 took more than 40 seconds. • * National Emergency Number Association standards: • answer 90% of calls in 10 seconds or less (during busy hour) • answer 95% of the calls in 20 seconds or less.

  42. All-Time Telephone Records Total Calls Most in a 24-hour period • 2,399 – Sunday, August 19, 2007 • Flash Flooding Least in a 24-hour period • 323 - Sunday, April 30, 1989 Most in a month • 35,542 – August 2007 (1,147 per day average) Least in a month • 20,251 - February, 1987 (723 per day average) Most in a Year • 374,726 – 2000 Least in a Year • 291,233 - 1987 9-1-1 Calls Most in a 24-hour period • 256 – Sunday, August 19, 2007 • Flash Flooding Least in a 24-hour period • 19 - Tuesday, December 25, 1984 Most in a month • 3,037 – December 2000 (98 per day average) Least in a month • 1,198 - February, 1986 (43 per day average) Most in a Year • 29,668 – 2001 Least in a Year • 17,621 - 1987

  43. Busiest Days on Record • All Calls • 2,399 – Sunday, August 19, 2007 • 2,097 – Saturday, January 27, 1996 • 2,056 – Saturday, June 27, 1998 • 1,899 – Friday, February 9, 2001 • 1,672 – Wednesday, January 20, 1993 • 9-1-1 Calls • 256 – Sunday, August 19, 2007 • 246 – Saturday, June 27, 1998 • 233 – Saturday, August 18, 2007 • 209 – Friday, February 23, 2007 • 201 – Sunday, August 26, 1990

  44. 2009 Comparisons with 2008 • Total Calls – Down 6% • 9-1-1 Calls – Down 3% • Law Enforcement Calls – Up 1% • Fire Calls – Down 1% • EMS Calls – Up 3%

  45. Public Safety Events In April, La Crosse was host to public safety professionals from throughout the Midwest when APCO’s (Association of Public-safety Communications Officials) North Central Regional Conference was held at the La Crosse Center.   The north central region covers 13 states (Ohio, Michigan, Indian, Kentucky, Illinois, Missouri, Iowa, Minnesota, North Dakota, South Dakota, Nebraska, Kansas and Wisconsin) The conference was a great success with many opportunities for training, networking and previewing the latest public safety technology.

  46. APCO Conference Photos

  47. Silent Key Communications Supervisor Fire Fighter Emergency Medical Technician APCO Member Regional Conference Committee Chair NENA Member Public Safety Communications Board Member Friend!

  48. APCO Conference Photos Registration Office Telecommunicator of the Year Award Presented by the President of APCO International, Chris Fischer and WI-NENA President, LeAnn Krieg to Louis Bixler, Dane County Communications Supervisor. National Weather Service Vendor Booth

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